The Chartered Institute of Procurement & Supply
The Chartered Institute of Procurement & Supply (CIPS) is the leading independent global
membership body representing the procurement and supply profession. With a global membership
of over 70,000, we are driving positive change across the profession.
As an organisation with a Royal Charter, our focus is on fulfilling our public interest remit by
maintaining high standards of technical competence and ethical behaviour of our members, whilst
enhancing the capability of the profession through education, training, and qualifications.
Through all our work, we build a community. A global network of professionals, powering best
practice for procurement and supply excellence in people, processes and performance.
CIPS has local offices in the UK, Australia and New Zealand, Africa, the Middle East, India, Singapore
and the USA.
Job Summary
Responsible for supporting the Programme Management Team in providing the operational support
and coordination of Corporate Programmes consisting of organisational development products and
service as defined by Customer Relations and Corporate Delivery.
These products for which support is given includes in company skills training, qualifications, e
learning and corporate award and are delivered to CIPS corporate clients worldwide.
Key Responsibilities
* Supports the Programme Leads in the delivery of agreed corporate client programmes. Thisincludes the organisation and delivery of the assessment process from enrolment through toassessment.
* Ability to work independently, take initiative and be consistently organised to ensure that tasks are completed in a timely manner or agreed schedule.
* Responsible for coordinating workshops and training schedules for corporate clients andtheir students.
* Responsible for management of client & delegate data to online systems accurately and toagreed schedules.
* Provide support and professional communication to clients, students and tutors regarding avariety of information and policies that maybe be related to a corporate program.
* In charge of maintaining records of student training, this includes creating and updatingstatus reports that will meet the requirements of the Ofqual regulations.
* Responsible for liaising with tutors and clients to ensure that travel and accommodation
* arrangements (UK & International) for tutors, delivers appropriate levels of accommodationto budget and quality.
* Responsible for ensuring that evaluation feedback is supplied in a timely manner withappropriate analysis and outcomes evaluated and reported.
* Responsible for ensuring that client accounts are maintained, and that invoices and POs areissued in accordance with agreed schedules/contracts.
* Responsible for updating and maintaining the accuracy of the invoicing informationcontained within the Corporate Schedule and that systems are correctly maintained toenable accurate reporting.
* Responsible for supporting initiatives to ensure continuous improvement through correctiveaction requests and implementing future preventative measures.
Qualifications & Experience
* Sound educational background
* IT literate
* Strong attention to detail and committed to quality andaccuracy
* Excellent written and verbal communication skills
* Ability to manage complexity
* Demonstrable experienced of customer focused administration
* Highly organised, with the ability to meet deadlines and workunder pressure
* Experience of working in a customer facing/customer deliveryenvironment
* Demonstrable commitment to delivering customer excellence
Other Information
Hours: 9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally workunsocial hours as required by a global organisation and therefore noadditional remuneration will be paid outside of base salary)
Life Assurance: 4 times gross annual salary for death in service
Healthcare: We currently offer Private Medical Insurance through BUPA. CIPS will coveryou for BUPA select key cover and you can choose to add family members anddental/cash plans for a monthly fee. BUPA also offers a Digital GP servicewhere you can arrange a video GP appointment at any time of the day,normally within 2 hours via a smartphone app.
Holiday: 25 working days holiday plus statutory holidays – holiday year from 1st Januaryto 31st December
Bonus Bonus Scheme: General Staff Bonus. Bonuses are non-contractual, notguaranteed and can be removed at CIPS’ sole discretion. Bonus payments arenon-consolidated for all other contractual and non-contractual benefitsincluding (but not limited to) pension and life assurance.
Staff Dining Gather & Gather restaurant located at West Point open 8.00am until 3:00pm Staff kitchen area available with fridge and microwave within CIPS office atWest Point.
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