Position: E-Learning Service Administration Assistant Pay: £13.30 per hour Location: Hybrid working Contract Type: Permanent Hours per week: 22.5 hours - Term time only Job Role At YMCA Norfolk, we’re passionate about delivering high-quality e-learning experiences that make a real difference. This is your chance to join an innovative service that’s shaping the future of education! As our E-Learning Service Administrative Assistant, you’ll play a vital role in keeping our operations running smoothly and supporting teachers, students, and internal teams. What You'll Do Be the backbone of our E-Learning Service by managing emails, records, and day-to-day admin tasks. Support student referrals and onboarding for teachers. Prepare engagement reports and assist with invoicing for teachers and schools. Help generate student reports and merit certificates. Collaborate across departments and maintain organised, confidential filing systems. Why You'll Love It Impact : Your work will directly support learners and educators in a growing digital environment. Growth : We’re continually expanding our support —this is your opportunity to grow with us. Flexibility : Enjoy hybrid working and a supportive team culture. Values : Join an organisation committed to equality, inclusion, and safeguarding. What Were Looking For Strong organisational skills and attention to detail. Excellent communication and interpersonal abilities. Competence with Microsoft Office and accurate data entry skills. GCSE Maths & English (or equivalent). A positive attitude and willingness to learn. Further information can be found at – Admin Assistant Job Description For more information on this role, please contact [email protected]. The Organisation YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders. Benefits Health Care Plan 34 days (pro rata) per annum inclusive of Bank and Public Holidays An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service Access to contributory stakeholder pension scheme after 3 months Health and wellbeing events and activities Family friendly policies In service training opportunities and bursaries investing in your development Annual staff day and staff awards to celebrate our successes Death in service benefit of 2 x annual salary Regular line management and support Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery Closing date for applications: 9am on Friday 16th January 2026 We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment. Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references. YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship. If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]