Working as an Account Director as part of an Account Management team, alongside Medical Writers and a Creative team, to manage our client's requirements and deliver their projects.
Responsibilities
* Taking full ownership of the communications program for each client, ranging from strategic input to day‑to‑day management of tactics.
* Ensuring optimal financial management of each account and demonstrating a clear understanding of all financial processes.
* Monitoring forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget.
* Keeping the finance team up‑to‑date with all relevant information and managing financial issues in a timely manner.
* Maintaining a thorough understanding of the clients' business objectives, product strategy and relevant therapeutic area, and clearly communicating this to all internal team members.
* Understanding the relevant NHS organisations, policies and processes that impact the business.
* Building and maintaining professional relationships with opinion leaders (industry and NHS).
* Managing and influencing senior‑level client contacts and maintaining positive working relationships, immediately identifying issues and leading remedial action.
* Promoting OPEN Health Medical Communications services to all clients, identifying new business opportunities.
* Highlighting key issues to the GAD or Partner regarding key accounts and the account team.
* Ensuring understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all account team members.
* Ensuring all account team members take ownership of their business and appropriate levels of responsibility.
* Supporting the GAD/Partner as a senior member of the team.
* Keeping the GAD/Partner up‑to‑date on client activities.
* Contributing to discussions regarding overall company strategy.
* Coordinating effectively and efficiently with appropriate members of the team.
* Ensuring effective cross‑company working on integrated accounts where appropriate.
* Supporting the development and training of Account Executives, Account Managers and Senior Account Managers.
* Line managing AMs, SAEs, AEs where appropriate.
Qualifications
* Graduate in life sciences (ideally biomedical), higher degree (PhD) preferred.
* Experience as a Senior Account Manager in a medcomms, healthcare agency or pharma environment.
* Thorough understanding of the client's therapeutic area and the ability to provide strategic input.
* Strong understanding of science and medicine, the healthcare environment and the Medical Education/Comms industry.
* Manager, trainer, delegator.
* Strong leadership skills.
* Approachability.
* Significant experience in a healthcare agency or pharmaceutical company role.
* Excellent project management and analytical skills.
* Financial acumen.
* Ability to multitask and prioritise; excellent time‑management skills.
* Excellent written and verbal communication and interpersonal skills.
* Attention to detail.
* Able to work independently and as part of a team.
* Competent in using Microsoft Word, PowerPoint, Excel and Outlook.
* Sound understanding of the ABPI code of practice.
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