Job Description
¬ General administration duties including filing, typing memos, letters and reports.
¬ Arrange meetings and providing refreshments as required.
¬ Answering and handling telephone calls, message taking and maintaining a log of complaints/issues.
¬ Upload and scan data and assist site-surveying department.
¬ Distribute letters and emails.
¬ Support with community engagement, newsletters, posters and events
¬ Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
¬ Organising and delivering community engagement sessions, outreach and drop in surgeries for residents
¬ Supporting with social value objectives for the project
¬ Resident surveys as required
¬ Being available and responsive
¬ Organising meetings
¬The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework
Requirements
* Good IT skills to include Word, Excel, Outlook and the internet
* Well organised and accurate
* Good communication skills – written and verbal
* Experience responding to customer or resident queries
* Empathy and patience
* Team work skills
* Ability to work under pressure
* Previous experience of working in a customer service, office environment or similar
* Confident at using own initiative and working with minimal supervision.
* CSCS card