Salary: £45,000 - 70,000 per year Requirements: In-depth knowledge and understanding of Microsoft Windows operating systems (Windows 10 & Windows 7), including build, configuration, and registry settings Proficiency in Microsoft Office Experience with SCCM, including OS deployment, application deployment, fault finding, monitoring, and reporting (desired) Knowledge of disk encryption using BitLocker, NTFS permissions, and shared folder security Familiarity with Microsoft Exchange environment, email client configuration, MS Outlook, and instant messaging tools (Skype for Business) Working knowledge of IT Service Management (ITSM) software, specifically ServiceNow Responsibilities: Take ownership of 2nd line support responsibilities, resolving incidents within SLA Contribute to a target of fewer than 2% incidents per month Complete assigned tasks within agreed timeframes, ensuring quality and consistency Carry out NSR (Non-Standard Request) tasks within agreed timelines Collaborate with Level 3 teams to escalate and resolve major technical issues Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more Drive company vehicles to deliver IT equipment and provide hands-on support Technologies: Hardware Support ITSM Security Windows ServiceNow More: We are a leading consultancy based in Barrow-in-Furness, seeking two skilled Desktop Engineers to join our team. This role is crucial in delivering high-quality IT support and services to our clients. We offer a competitive salary between £32-36k and are committed to supporting our employees needs, including accommodating accessibility or personal requirements. The position requires on-site presence five days a week at the clients site. last updated 18 week of 2026