Overview
Join to apply for the Global Learning Excellence Manager - UK role at IHG Hotels & Resorts.
Lead the strategic execution of enterprise learning initiatives through robust change management and project management practices by creating and managing a compelling, consistent brand identity and communications strategy for IHG University. Oversee the successful implementation of IHG University programs by driving alignment, adoption, and impact across global stakeholders.
Responsibilities
* Lead cross-functional project teams to deliver key learning initiatives, ensuring alignment with business goals, timelines, and budgets.
* Develop and execute change management strategies to support the adoption of learning programs, tools, and platforms across corporate and hotel audiences.
* Manage project plans, risk mitigation strategies, and stakeholder communications for global learning rollouts.
* Develop and maintain the IHG University brand identity, voice, and design standards in partnership with internal and external stakeholders.
* Design and lead internal learning communication strategies for key initiatives (e.g., leadership development, enterprise platforms, brand standards).
* Create and execute communication campaigns to increase awareness, adoption, and engagement in learning solutions across corporate and hotel audiences.
* Partner with global and regional communications teams to cascade and amplify learning messaging through enterprise channels.
* Manage learning communications channels (e.g., internal newsletters, strategic leader messaging, intranet, digital signage, social platforms, email campaigns).
* Establish and track communications metrics to optimize engagement and continuously improve campaigns.
* Build alignment with cross-functional stakeholders including Brands, HR, Marketing, Global Corporate Affairs, and Learning Delivery teams.
* Partner with design and media vendors or internal teams for high-impact visual storytelling.
What We Need From You
* Strong project management skills, including managing multiple complex initiatives from strategy to execution, with proficiency in platforms such as Smartsheet, Asana, and Microsoft Project.
* Expertise in change management methodologies (e.g., Prosci, ADKAR) and related tools.
* Ability to analyze data and metrics to inform decisions and demonstrate impact.
* Exceptional written and verbal communication skills, with the ability to simplify complex concepts and tailor messaging to diverse audiences.
* Skilled in storytelling, visual communication, and engagement strategies, leveraging digital platforms like SharePoint, Adobe Creative Suite, and Canva.
* Proficient in digital communications and marketing tools, including email marketing platforms.
* Strong ability to influence and collaborate across all organizational levels, including executive stakeholders.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. We are an equal employment opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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