Overview
Housekeeping Team Leader – Village Hotels
Birkenhead, Merseyside. Permanent, Part-time.
Responsibilities
* Lead the housekeeping team to ensure guests are wowed when they enter hotel bedrooms; maintain high standards of cleanliness and presentation.
* Collaborate with other departments and build great relationships to support a smooth, efficient operation.
* Demonstrate a proactive approach to service, staying one step ahead to exceed guest expectations and drive customer satisfaction.
What we need from you
* Always looking to go one step further and exceed expectations.
* Enjoys learning about our guests to make their experience personal.
* Able to work fast and efficiently without compromising on standards.
* Have a good eye for detail.
* Able to work as part of a team and create great relationships with other departments.
* Relish the responsibility and truly own your performance, getting a real buzz from our success and customer satisfaction.
* An infectious smile and an awesome personality!
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, from £35 with a friend and breakfast included.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at Village Hotel Pub & Grill.
* 30% discount in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Mobile Gaming training platform for diverse hotel training.
* Discounts and cashback on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits and monthly well-being programmes.
* Mental health support including up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme with support and counselling.
* Flexible working hours; a fun, supportive and inclusive work environment with regular team events.
* Reward and Recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme.
* Have your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* BIG People Days to celebrate and recognise employees and the local community.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
About Company
Village Hotel Wirral is located in Bromborough and is close to Liverpool, Chester and North Wales. The hotel is one mile from Port Sunlight train station, with regular rail service into Liverpool and Chester. Nearby attractions include golf courses, sailing, Chester Zoo and the Blue Planet Aquarium.
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