About Direct Medics
This year, we’re proud to celebrate our 25th anniversary, marking a quarter-century of placing healthcare professionals in locum roles across both the public and private sectors in the UK and Ireland. Our long-standing reputation speaks to the trust and reliability we’ve built within the healthcare sector.
Job Description:
We are seeking a highly organised and detail-oriented Credit Controller to join the finance department. The successful candidate will play a key role in accurately processing financial data and successfully recouping outstanding debt. This position requires a high level of accuracy, attention to detail, and the ability to work under tight deadlines.
Key Responsibilities:
* Credit Control & Collections:
o Monitor and manage a portfolio of clients, ensuring that all outstanding payments are followed up in a timely and professional manner.
o Proactively chase overdue invoices via phone, email, and letter.
o Escalate overdue accounts to senior management when necessary.
o Liaise with clients to resolve disputes and negotiate payment terms where appropriate.
o Maintain and update records of client communication and payment arrangements.
o Ensure compliance with all relevant financial regulations and internal policies.
* Cash Posting Responsibilities
o Accurately allocate and post incoming customer payments to the correct customer accounts in Quickbooks / Sage.
o Reconcile customer accounts to ensure payments match invoices, resolving any discrepancies (e.g. short payments, overpayments, or unidentified cash).
o Liaise with customers and internal teams (e.g. finance manager, recruitment consultants) to investigate and clear unallocated or misapplied payments.
o Maintain up to date debtor ledgers by ensuring timely and correct posting of all cash received.
* Reporting & Reconciliation:
o Regularly produce aged debtor reports and monitor cash flow.
o Work with the finance team to ensure the reconciliation of accounts and accurate reporting.
o Ensure that any billing discrepancies are addressed and resolved efficiently.
* Client Relationship Management:
o Build and maintain strong relationships with clients, always ensuring a professional and courteous approach.
o Provide advice and support to clients regarding payments, invoicing, and terms.
* Team Collaboration:
o Work closely with the recruitment and payroll teams to ensure accurate billing and payment details.
o Provide support to the finance team as required.
Skills & Qualifications:
* Essential:
o Minimum of 2 years recent experience in a credit control role based within the UK or the Republic of Ireland
o Excellent communication skills, both written and verbal.
o Strong negotiation skills with the ability to manage difficult conversations professionally.
o Strong attention to detail and organisational skills.
o Proficient in Microsoft Office, particularly Excel.
o A proactive and self-motivated approach to work.
* Desirable:
o Experience with Quickbooks / Sage.
o Experience in the healthcare or recruitment market sectors and the specific challenges related to collections from government departments.
o Understanding of legal debt recovery processes and procedures.
Personal Attributes:
* Strong work ethic and ability to work under pressure.
* Ability to remain calm and composed in difficult situations.
* A team player who can also work independently.
* Flexible and adaptable in a fast-paced environment.
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What We Offer:
- 32 days Annual leave (including 10 days bank holidays)
- Length of service increase (3, 5, 7 years resulting in an additional 6 days Annual Leave)
- Company Sick Pay
- Generous Maternity Pay
- Death in Service Benefit
- Nest Pension
- On-site parking
- Training and development programs
- Reduced corporate rate gym membership
- Employee Assistance Programs
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