As a Specialist Hire Desk Controller, you’ll be at the heart of the action, working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem‑solving skills will help keep operations running smoothly and customers coming back.
You'll be based at our Head Office in Trafford Park, Hybrid working, 3 days per week in office
A typical day:
* Manage and process customer orders with accuracy and care
* Collaborate with operations and logistics teams to ensure timely equipment delivery
* Build strong relationships with customers to understand their needs and deliver solutions
* Use your product knowledge to upsell and cross‑sell across different service lines
* Handle all customer requests and logistics queries within agreed SLAs
* Coordinate third‑party carrier movements and ensure deliveries are completed as planned
* Prioritise preferred suppliers in line with contracts to maintain positive margins
* Negotiate with suppliers when needed to improve rates and maximise value
* Keep customers informed about our full range of products and services
* Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
* Experience in a Tool Hire environment (preferred)
* Excellent customer service skills and a genuine focus on delivering great experiences
* Strong communication and relationship‑building skills
* Confidence working in a fast‑paced environment with multiple priorities
* High attention to detail and strong organisational skills
* A proactive, can‑do attitude with the resilience to get things done
What you’ll get back:
* Your birthday each year as annual leave to spend how you want to!
* One paid volunteering day each year to give back to your community
* Training and development opportunities to grow your career and skills
* Wellbeing and healthcare support - at work and at home
* A culture of revolution, driving digital change in a traditional industry
* Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
* Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
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