The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS. To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.
The post is for 37.5 hours/week which include evening and weekend work on a rota basis.
Main duties of the job
WALSALL HEALTHCARE NHS TRUST
Pay Scale: AfC Payband 2
The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.
Applicants must possess
* A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
* Business and Administration Level 2 is desirable.
* Demonstrate excellent prioritisation and time management skills and adaptability.
* Have excellent communication skills.
* Good organisation skills.
* Flexible working approach.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. The trust has a state‑of‑the‑art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its new Urgent and Emergency Care Centre which will house a new Emergency Department, including a Children’s Emergency Department, a Paediatric Assessment Unit, an Acute Medical Unit and a Urgent Care Centre.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under‑represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment. We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non‑resident candidates meeting the requirements, unless the role falls under a PhD‑level code, in which case sponsorship may be attained.
Job responsibilities
Principal Duties: The post holder must be competent in administration support. Plan, organise and prioritise own workload whilst accepting direction and delegation from the Administration Manager. Provide and receive routine information as assigned to support colleagues, clinicians, patients and other departments and clients. Request necessary items, information or services from other departments. Respond promptly and appropriately to all external and internal telephone queries. Provide clerical support as assigned. Communicate appointments or examination information to patients or carers. Exercise judgment to record and report all relevant information as appropriate. Maintain confidentiality and adhere to all organisational policies relating to the job. Responsible for processing imaging referrals as assigned. Handle, maintain and track files and/or patient records accurately, confidentially and sensitively according to approved organisation and governance standards. Process detail relating to patients and staff promptly and in organised and accurate manner. Receive and handle telephone calls according to established policies of professional telephone etiquette. Receive, welcome and direct visitors as they arrive in the department.
Person Specification
QUALIFICATIONS
* Good standard level of education (GCSE or equivalent) in four subjects, one of which must be English.
* NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience.
EXPERIENCE
* Previous experience of working within an office environment.
* Good organisational skills.
KNOWLEDGE
* Good IT knowledge.
* Experience of working in a busy Radiology department.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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