JobTitle: TechnicalServiceSpecialist Full-TimePermanent Ourclientareaglobalbrandandaleadingmanufacturerofentertainmenttechnologylighting,boastinganincrediblecompanycultureandemployeebenefitsprogramme. PurposeofRole: AsaTechnicalServiceSpecialistintheLondonoffice,youwillberesponsibleforprovidingareliableandrobustrepairsandsupportservice.Thiswillinvolvediagnosing,troubleshooting,andrepairingproducts,playingavitalroleinensuringourcutting-edgeproductsperformattheirbestandprovideexceptionalexperiencesforourclients.Thispositionisintegralinworkingthroughproblemsthatmayarise,completinganddocumentingrepairs,andtesting. CompanyBenefits: QuarterlyBonusbasedonprofitability SupplementalHealthInsurancepremiumpaidbyemployer,employeepaystax Pensionauto-enrolsemployeeat5%,Employeradds4% DiscretionaryRetirementBonus Holiday/Vacation28daysincbankandpublicholidays(increasesafter3years&againafter5years) KeyFeaturesoftherole: Responsibleforincomingrepairstoelectronicproducts;providingarangeofin-person,phoneande-mailtechnicalsupportforproducts; Fault-findinganddiagnosingproblemsaccuratelyandensuringrepairsaremadewithinagreedtimeframesandservicelevelagreements; Keepcustomersandrelevantstakeholdersinformedateverystageoftherepairsprocessandensurecompletionoffollow-updocumentationandloggingofallcased; Ensurecompletionofappropriatepaperworkassociatedwithrepairsandre-shipments; Provideinformationandguidanceforsoftwareupgradesandproductionconfigurationofnewequipmentasassigned; Documentingandreportingallqualityandserviceissuestotheappropriatepersonnel; Supportwithtrainingofinternalpersonnel,externaltechniciansandcustomersonthecorrectrepairsofproducts; MinimumRequirements: TechnicaldegreeinElectronicsorequivalentorcomparablebusinessexperienceinincreasinglyresponsiblepositionsintherelateddiscipline 3-5yearspreviousexperiencewithelectronicrepair,preferred Strongfaultfinding/diagnosticandproblemsolvingskills Verbalandwrittencommunicationskills KnowledgeofPCB,electronicsandmechanicalassemblypreferred Abletoreadprintsandschematicspreferred Manualdexterityskills Goodsolderingskillsandsurfacemounttechniques Abletousehandtools,smallpowertools,andtestequipment Knowledgeofcurrentwiringregulations Computerskills(Outlook,Internet,Word,Excel,PowerPoint) Pleaseapplynowforimmediateconsideration.Onlysuitablecandidatesfortherolewillbecontacted.