Overview
The leaves are changing colour - are you ready to make a change too? Join HICA and make a real difference to peoples lives! The HICA Group have an exciting opportunity for an experienced Receptionist to join our friendly team at The Wolds, Louth.
The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
Pay & Hours
£12.22 per hour
24 hours per week
6 month fixed term contract (to be reviewed at the end of the 6 months)
The Role
As a Receptionist, you will be the first point of contact for our company. Your friendly demeanor, excellent communication skills, and ability to handle multiple tasks simultaneously will contribute to creating a positive experience for our visitors and callers. You will play a crucial role in maintaining the smooth operation of our office by providing administrative support and ensuring efficient communication within the organization.
We offer competitive compensation, opportunities for professional development, and a supportive work environment. If you are organized, detail-oriented, and enjoy interacting with people, we would love to hear from you. Apply now to join our team as a Receptionist!
As Receptionist, your priority will be to ensure the smooth running of the reception area through effective customer care whilst undertaking a variety of administrative clerical tasks as below:
* Represent HICA in a professional and positive manner at all times
* You will handle and process telephone enquiries from internal and external services whilst keeping a professional manner.
* You will handle all incoming and outgoing mail; this includes collections and deliveries from the Post Office.
* Ensure records for the home on the computerised management information system are maintained accurately maintaining confidentiality in line with HICA policies and procedures
* Administer staff recruitment, payroll, financial systems of the home and associated documentation
* Manage client record files ensuring that they are kept up-to-date
* Type correspondence, take and produce meetings of meetings and provide general admin support to the manager
* Treat all services users and families with respect, dignity and courtesy whilst maintaining confidentiality at all times
About you
We are looking for someone who has previous experience of reception duties. You will also be able to keep within deadlines and manage your workload appropriately. You will be able to work as part of a team as well as on your own initiative. A good knowledge of Microsoft appliances. You will present a professional appearance.
Rewards & Benefits
We believe great work deserves great rewards. Here’s what you’ll enjoy:
* Stream – Access up to 50% of your earned wages instantly
* Car & Cycle Schemes – Spread MOT/repair costs & save up to £1,000 with Halfords
* Refer-a-Friend Bonus – Earn £250–£2,000
* Instant Recognition – Win vouchers for going above and beyond
* Career Growth – Funded qualifications & clear progression
* Monthly Lottery – Big cash prizes
* Exclusive Discounts – Retail, supermarkets, holidays & more
* Fitness Perks – Gym discounts & free workouts
* Smart Savings & Loans – Affordable finance options
* Health Plans – Discounted hospital & death benefit cover
* Wellbeing Support – Free counselling & 24/7 EAP
* Free Parking – Hassle-free parking at work
About us
The Wolds Care Centre is a 66-bed care home located on North Holme Road in Louth. We provide a nurturing environment within our specialist dementia, nursing, and residential care communities. Each spacious bedroom boasts its own en-suite wet room and is furnished to a high standard. Residents and their families are encouraged to personalize their rooms, creating unique spaces that reflect their individuality.
Designed around a vibrant Community Hub, The Wolds Care Centre offers a wealth of amenities, including a café, garden room, shop, cinema, activity room, multi-activity room, library with Wi-Fi and internet access, and a sensory room. Residents can also take advantage of our on-site hair and beauty salon, where they can enjoy hair styling, pedicures, and reflexology services. A multi-faith room is available for regular services, ensuring inclusivity for all. Our dedicated Activity Coordinator arranges daily meaningful and engaging activities for everyone.
HICA Group are a ‘Not for Profit’ organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.
The successful candidate will be required to undertake an Enhanced DBS check
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