Director Business Operations and Governance: US Field Medical Outcomes
* United States - Washington – Bothell
* United States - Pennsylvania - Collegeville
* United States - New York - New York City
* United States - Massachusetts - Cambridge
* United States - Connecticut - Groton
We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Pfizer Research & Development serves as the beating heart of Pfizer's trailblazing product pipeline, the essence of our mission to bring life-changing medicines to the world.
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.
The Director of Business Operations and Governance for Oncology Medical Strategy Management (MSM), which includes US Field Medical, US Medical Outcomes, and Scientific Communications, is tasked with executing key deliverables and special projects essential to the organization's operations for US Field Medical, US Medical Outcomes, or Scientific Communications. These roles report to the Business Operations and Governance Lead.
This position integrates expertise in Medical Affairs and Oncology Medical Outcomes with MSM priorities to inform strategic objectives. It acts as a strategic thought partner to the Business Operations and Governance Lead, supporting strategy, operations, finance, and communications, while maintaining a strong emphasis on continuous improvement.
The incumbent will oversee MSM business processes and governance, consult with Pfizer stakeholders, and create tools to measure and track performance metrics. Additionally, the role will serve as an interface between Pfizer Oncology Medical franchise teams and the Pfizer US Medical platform groups, as well as interfacing cross functionally across the enterprise as needed (e.g., digital, finance, legal, compliance, medical governance, etc.).
These roles require strong business acumen to collaborate across Pfizer's enabling platforms, contribute to meeting planning, and support compliant, effective operations.
JOB RESPONSIBILITIES
The Director has responsibilities that vary depending on the selected Business Operations and Governance functional focus area (US Field Medical, Oncology Medical Outcomes, or Scientific Communications).
General Responsibilities (applicable to all focus areas):
This role is accountable & responsible for overseeing and ensuring operational execution of the following business activities:
Function as a strategic thought partner to the Business Operations and Governance Lead on strategic initiatives and organizational culture.
Collaborate with relevant Pfizer Oncology stakeholders to develop and implement strategic agendas and operational plans based on MSM leadership input.
Liaise between Pfizer Oncology Medical, US Medical platforms, and other stakeholders to coordinate strategy and cross-team collaboration.
Enhance MSM team meetings and agendas for greater engagement and outcomes. Oversee assigned sections of monthly and off-site MSM meetings.
Collaborate with Program Strategy Management to coordinate annual strategic and operational planning for Oncology Medical. Responsibilities include overseeing timelines, templates, communications, and major deliverables to facilitate accurate budgeting.
Define, establish, and operationalize business processes and governance within MSM and across key Pfizer stakeholder groups.
Ensure compliance with established processes and governance, addressing and documenting exceptions to meet business objectives effectively.
Lead or support key enterprise and cross-functional initiatives, ensuring alignment and coordination.
Develop and track metrics to monitor the health and performance of the MSM organization.
O ncology Medical Outcomes:(Focus)
Strategic Partnership/Governance
Manage, prioritize, and execute medical initiatives to align with the strategic plan, monitor status and deliverables, and provide expertise related to FMD and OMO content and resource management requirements.
Identify, evaluate, and mitigate risks while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement.
Provide metrics support, chair compliance forums (FMD & OMO), and create business practice documentation.
Develop and implement comprehensive communication plans and lead or support key enterprise and cross-functional initiatives to ensure alignment and coordination.
Lead and facilitate Lead Team (LT) meetings, including planning, coordination, and management of various meetings such as Customer Facing Meetings, POA, YBM, ONM, FMLT, and NFMLT. Collaborate with FMLT to drive agendas andensure effective facilitation of LT meetings.
Financial/Budget Management
Lead the Field Operating Plan process, including forecasting, expenditure tracking, reporting, and risk mitigation.
In collaboration with Program Strategy Management, manage accruals and perform reconciliations to ensure financial accuracy and accountability throughout the project(s) lifecycle.
Process Improvement/Compliance
Implement new business processes, tools, and capabilities for process improvement, such as Customer Data Evaluation and Quality Care Insight Tool.
Chair compliance forum (FMD & OMO).
Metrics Support/Reporting
Collaborates with Field Medical teams to identify business requirements for non-OneMed metrics and reporting needs. Coordinates with the Field Medical Excellence team, as appropriate, to support execution and ensure alignment with reporting standards.
Monitors performance metrics, identifies and mitigates risks, and communicates key insights to management.
Partners with AI/Innovation and Digital teams to implement analytics solutions that align with Field Medical priorities.
Develop and implement comprehensive communication plans and lead or support key enterprise and cross-functional initiatives to ensure end-to-end alignment and coordination.
Provide leadership and coordination for Scientific Communications Lead Team (LT) meetings, overseeing the planning, organization, and management of all related sessions. Partner with Scientific Communications LT to develop agendas and ensure that meetings are conducted efficiently and effectively.
Financial/Budget Management
Work in partnership with Program Strategy Management on the Scientific Communications Operating Plan process, which includes forecasting, expenditure tracking, reporting, and risk mitigation.
In collaboration with Program Strategy Management, manage accruals and perform reconciliations to ensure financial accuracy and accountability throughout the project(s) lifecycle.
Process Improvement/Compliance
Implement new business processes, tools, and capabilities for process improvement.
Collaborates with Pfizer US Commercial Medical Affairs teams to select, optimize, and integrate medical digital channels.
Champion voice of oncology business across the Pfizer enterprise including the therapeutic area community of scientific communications practice.
Metrics Support/Reporting
* Collaborates with Field Medical teams to identify business requirements for non-OneMed metrics and reporting needs. Coordinates with the Field Medical Excellence team, as appropriate, to support execution and ensure alignment with reporting standards.
* Monitors performance metrics, identifies and mitigates risks, and communicates key insights to management.
* Partners with AI/Innovation and Digital teams to implement analytics solutions that align with Field Medical priorities
QUALIFICATIONS / SKILLS
Educational Qualifications:
Scientific degree required (PharmD/PhD with 5+ years of experience, MBA/MSc with 7+ years of experience, BA/BSc with 8+ years of experience)
Advanced scientific degree (PhD, PharmD, MSc, etc.) preferred
Professional Experience:
Experience in Field Medical or supporting Field Medical organizations is preferred
Previous experience working in a Medical Affairs organization
Prior experience in Project Management, Business Operations
Expertise or experience in Oncology is highly desirable
Experience advising or consulting senior leaders in strategic, financial, and business planning, as well as operations
Proven ability to facilitate open discussion and debate among key stakeholders and build internal and external relationships
Skills:
Strategic planning, business analysis, communication, and business software skills required
Strong track record of written and oral communication skills to develop and present scientific information to varied audiences and articulate messages succinctly
Strong strategic skills including creativity and effectiveness in proactively identifying and addressing challenges
Strong interpersonal skills and excellent verbal communication and presentation skills
Strong organizational skills to track numerous tasks for multiple simultaneous projects in a deadline-oriented environment
Possesses financial acumen with experience in data analysis, strategy development, decision-making, and collaboration to achieve improved outcomes
Demonstrates the ability to work collaboratively across disciplines and with external partners
Demonstrates ability to be a change agent within a senior leadership team
Well-organized with the ability to be flexible, prioritize multiple demands, and effectively lead in a matrix organization where resources are not in direct control
Highly motivated with demonstrated track record of high performance and excellence
Excellent attention to detail and follow-up skills
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
* Ability to work flexible hours
* Travel is expected and estimated at approximately 25%.
Work Location Assignment:Hybrid
The annual base salary for this position ranges from $169,700.00 to $282,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
This is an On-Site Hybrid role.
JOB SUMMARY
The Director of Business Operations and Governance for Oncology Medical Strategy Management (MSM), which includes US Field Medical, US Medical Outcomes, and Scientific Communications, is tasked with executing key deliverables and special projects essential to the organization's operations for US Field Medical, US Medical Outcomes, or Scientific Communications. These roles report to the Business Operations and Governance Lead.
This position integrates expertise in Medical Affairs and Oncology Medical Outcomes with MSM priorities to inform strategic objectives. It acts as a strategic thought partner to the Business Operations and Governance Lead, supporting strategy, operations, finance, and communications, while maintaining a strong emphasis on continuous improvement.
The incumbent will oversee MSM business processes and governance, consult with Pfizer stakeholders, and create tools to measure and track performance metrics. Additionally, the role will serve as an interface between Pfizer Oncology Medical franchise teams and the Pfizer US Medical platform groups, as well as interfacing cross functionally across the enterprise as needed (e.g., digital, finance, legal, compliance, medical governance, etc.).
These roles require strong business acumen to collaborate across Pfizer's enabling platforms, contribute to meeting planning, and support compliant, effective operations.
JOB RESPONSIBILITIES
The Director has responsibilities that vary depending on the selected Business Operations and Governance functional focus area (US Field Medical, Oncology Medical Outcomes, or Scientific Communications).
General Responsibilities (applicable to all focus areas):
This role is accountable & responsible for overseeing and ensuring operational execution of the following business activities:
* Function as a strategic thought partner to the Business Operations and Governance Lead on strategic initiatives and organizational culture.
* Collaborate with relevant Pfizer Oncology stakeholders to develop and implement strategic agendas and operational plans based on MSM leadership input.
* Liaise between Pfizer Oncology Medical, US Medical platforms, and other stakeholders to coordinate strategy and cross-team collaboration.
* Enhance MSM team meetings and agendas for greater engagement and outcomes. Oversee assigned sections of monthly and off-site MSM meetings.
* Collaborate with Program Strategy Management to coordinate annual strategic and operational planning for Oncology Medical. Responsibilities include overseeing timelines, templates, communications, and major deliverables to facilitate accurate budgeting.
* Define, establish, and operationalize business processes and governance within MSM and across key Pfizer stakeholder groups.
* Ensure compliance with established processes and governance, addressing and documenting exceptions to meet business objectives effectively.
* Lead or support key enterprise and cross-functional initiatives, ensuring alignment and coordination.
* Develop and track metrics to monitor the health and performance of the MSM organization.
O ncology Medical Outcomes:(Focus)
Strategic Partnership/Governance
* Manage, prioritize, and execute medical initiatives to align with the strategic plan, monitor status and deliverables, and provide expertise related to FMD and OMO content and resource management requirements.
* Identify, evaluate, and mitigate risks while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement.
* Provide metrics support, chair compliance forums (FMD & OMO), and create business practice documentation.
* Develop and implement comprehensive communication plans and lead or support key enterprise and cross-functional initiatives to ensure alignment and coordination.
* Lead and facilitate Lead Team (LT) meetings, including planning, coordination, and management of various meetings such as Customer Facing Meetings, POA, YBM, ONM, FMLT, and NFMLT. Collaborate with FMLT to drive agendas andensure effective facilitation of LT meetings.
Financial/Budget Management
* Lead the Field Operating Plan process, including forecasting, expenditure tracking, reporting, and risk mitigation.
* In collaboration with Program Strategy Management, manage accruals and perform reconciliations to ensure financial accuracy and accountability throughout the project(s) lifecycle.
Process Improvement/Compliance
* Implement new business processes, tools, and capabilities for process improvement, such as Customer Data Evaluation and Quality Care Insight Tool.
* Chair compliance forum (FMD & OMO).
Metrics Support/Reporting
* Collaborates with Field Medical teams to identify business requirements for non-OneMed metrics and reporting needs. Coordinates with the Field Medical Excellence team, as appropriate, to support execution and ensure alignment with reporting standards.
* Monitors performance metrics, identifies and mitigates risks, and communicates key insights to management.
* Partners with AI/Innovation and Digital teams to implement analytics solutions that align with Field Medical priorities.
* Develop and implement comprehensive communication plans and lead or support key enterprise and cross-functional initiatives to ensure end-to-end alignment and coordination.
* Provide leadership and coordination for Scientific Communications Lead Team (LT) meetings, overseeing the planning, organization, and management of all related sessions. Partner with Scientific Communications LT to develop agendas and ensure that meetings are conducted efficiently and effectively.
Financial/Budget Management
* Work in partnership with Program Strategy Management on the Scientific Communications Operating Plan process, which includes forecasting, expenditure tracking, reporting, and risk mitigation.
* In collaboration with Program Strategy Management, manage accruals and perform reconciliations to ensure financial accuracy and accountability throughout the project(s) lifecycle.
Process Improvement/Compliance
* Implement new business processes, tools, and capabilities for process improvement.
* Collaborates with Pfizer US Commercial Medical Affairs teams to select, optimize, and integrate medical digital channels.
* Champion voice of oncology business across the Pfizer enterprise including the therapeutic area community of scientific communications practice.
Metrics Support/Reporting
* Collaborates with Field Medical teams to identify business requirements for non-OneMed metrics and reporting needs. Coordinates with the Field Medical Excellence team, as appropriate, to support execution and ensure alignment with reporting standards.
* Monitors performance metrics, identifies and mitigates risks, and communicates key insights to management.
* Partners with AI/Innovation and Digital teams to implement analytics solutions that align with Field Medical priorities
QUALIFICATIONS / SKILLS
Educational Qualifications:
* Scientific degree required (PharmD/PhD with 5+ years of experience, MBA/MSc with 7+ years of experience, BA/BSc with 8+ years of experience)
* Advanced scientific degree (PhD, PharmD, MSc, etc.) preferred
Professional Experience:
* Experience in Field Medical or supporting Field Medical organizations is preferred
* Previous experience working in a Medical Affairs organization
* Prior experience in Project Management, Business Operations
* Expertise or experience in Oncology is highly desirable
* Experience advising or consulting senior leaders in strategic, financial, and business planning, as well as operations
* Proven ability to facilitate open discussion and debate among key stakeholders and build internal and external relationships
Skills:
* Strategic planning, business analysis, communication, and business software skills required
* Strong track record of written and oral communication skills to develop and present scientific information to varied audiences and articulate messages succinctly
* Strong strategic skills including creativity and effectiveness in proactively identifying and addressing challenges
* Strong interpersonal skills and excellent verbal communication and presentation skills
* Strong organizational skills to track numerous tasks for multiple simultaneous projects in a deadline-oriented environment
* Possesses financial acumen with experience in data analysis, strategy development, decision-making, and collaboration to achieve improved outcomes
* Demonstrates the ability to work collaboratively across disciplines and with external partners
* Demonstrates ability to be a change agent within a senior leadership team
* Well-organized with the ability to be flexible, prioritize multiple demands, and effectively lead in a matrix organization where resources are not in direct control
* Highly motivated with demonstrated track record of high performance and excellence
* Excellent attention to detail and follow-up skills
* Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
* Ability to work flexible hours
* Travel is expected and estimated at approximately 25%.
Work Location Assignment:Hybrid
The annual base salary for this position ranges from $169,700.00 to $282,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Continuous Imprv and Proj Mgmt
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Research & Development serves as the beating heart of Pfizer's trailblazing product pipeline, the essence of our mission to bring life-changing medicines to the world.
With an unwavering commitment to innovation, we use a multidisciplinary approach that blends scientific expertise, cutting-edge technologies, and strategic collaborations, igniting a powerful engine that propels groundbreaking discoveries into life-saving treatments for patients in need.
Through our relentless pursuit of progress, we envision a future where cutting-edge medicines pave the way to healthier, happier lives worldwide.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
* Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
* Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
* Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
* And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
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