Senior Collections Advisor
Milton Keynes
Salaries start at £26,447 + 27 days holiday and so much more
Full time Fixed term contract (Ends 31/10/24)
Close date: 7th May 2024
We're currently recruiting for a Senior Collections Advisor to join our Customer Operations team in Milton Keynes. You'll be working in a great team, for an iconic brand and be part of a culture that saw us included in the top 10 great places to work in the UK this year.
About the role
As a Senior Collections Advisor you will lead by example, ensuring role model behaviour is displayed when undertaking customer facing and escalation responsibilities. Working closely with your Collections Team Manager, you will coach Advisors demonstrating your knowledge and passing on your experience. You may also be required to get involved in recruitment of the team and project work. When required, you will also deal with third parties, such as debt management firms and Recoveries agents.
1. Support the team in taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service allowing for a consistently high quality, low effort customer experience that creates a personalised, effortless contact
2. Support Advisor judgement to identify when redre...