Job Purpose To provide the first level of contact and daily support to the business, delivering office-based, hands-on problem fixing and troubleshooting for a variety of hardware and software matters centered on Windows systems and TCP/IP networks. Main Objectives & Activities As an IT support technician you will have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk / help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manner as well as having a good all round knowledge of IT. Assist with installing hardware, software and maintaining IT systems Assisting with First Level Helpdesk for local User IT problems in the area of system infrastructure and Business Applications (Microsoft 365, Subversion, Bright Pattern, Matrix42) Consultancy for new IT requests Carrying out user training for IT basic information for the Castles Business Applications and System Infrastructure Maintain installation records by documenting procedures used Interpersonal skills Excellent communication skills Good telephone manner Self-motivated, enthusiastic and a ‘can do’ attitude Sound planning, organising and prioritising abilities Target focused. Flexible to cope with change and be proactive. Ability to work well individually or as part of a team. Experience in all or most of the above technologies Relevant experience in a similar position Ability to work under pressure Flexibility with regard to working hours Required Knowledge & Experience Microsoft Windows Server and Active Directory Microsoft 365 Linux operating system knowledge SharePoint Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Troubleshooting Building servers and workstations Data backup and recovery Endpoint Detection and Response (EDR) and Cybersecurity