Box Office Assistant (casual)
Parkwood Leisure – Castle Theatre
About the role
Support the busy Christmas period on a casual basis. Hours are not guaranteed; a rota will be issued based on staff availability. The role may extend into 2026 at the employer’s discretion.
Responsibilities
* Operate the Spektrix ticketing system to a consistently high standard, maximizing revenue from ticket sales, group sales, memberships and donations.
* Take responsibility for income, accurately processing all financial transactions and completing end‑of‑shift procedures.
* Ensure all COBO tickets are printed, securely stored and ready for customer collection, and postal tickets are printed and sorted.
* Monitor weekly reservations in accordance with the venue’s reservation policy.
* Proactively up‑sell future events as instructed.
* Collate customer details in line with Castle Theatre & Parkwood Leisure data collection and management policies.
* Act as the first point of reference for all customer enquiries concerning performances, events and films at Castle Theatre.
* Maintain a well‑presented appearance and provide a high level of customer care at all times.
* Undertake any other duties or projects as required.
Essential Requirements
* Experience managing payments and an understanding of accounting and auditing procedures related to receiving payments.
* A demonstrated commitment to delivering a high standard of customer care in face‑to‑face, email and phone environments.
* Strong initiative and the ability to work effectively when dealing with challenging situations or customers.
* Proven teamwork skills from a sales environment.
* Good IT skills and competency with ticketing systems.
* Professional appearance and presentation as the first point of contact for customers.
Desirable Qualifications
* Experience working with a ticketing system or in an arts environment.
* A genuine enthusiasm for live performance and a commitment to broadening access to theatre experiences for diverse audiences.
Seniority Level
Entry level
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