Client Services Associate – French Speaking
A leading global online brokerage firm offering trading access to products traded on over 150 markets and exchanges worldwide is seeking a Client Services Associate (French Speaking). The firm is part of an international financial services group with substantial equity capital and a strong reputation for innovation and client service.
We are looking for an enthusiastic self-starter with excellent communication and problem-solving skills to deliver high-quality service to our global institutional clients (including banks, hedge funds, financial advisors, and brokers) via telephone, ticket, and live chat. Additional language skills are an advantage and should be disclosed in the application.
We pride ourselves on building and maintaining long-term client relationships while providing a seamless onboarding experience as we expand our global product and service offerings. Your role will be vital in supporting clients with technical or trade-related queries and fostering strong professional relationships.
Our company culture encourages professional growth and development through participation in projects, mentoring programmes, training, and professional qualifications.
Key Responsibilities
* Act as the first point of contact for client queries, including but not limited to:
* Assistance with multiple trading platforms (desktop, mobile, browser)
* Resolution of trade-related queries (order entry, trade execution)
* Communication and escalation of high-level issues to relevant stakeholders
* Relationship management for key institutional clients
* Project management of platform and process enhancements
* Additional tasks, including client training, general market research, and development
Qualifications & Skills
* Strong knowledge of listed Equities, Options, Futures, and FX
* Analytical problem-solver with a passion for technology and financial markets
* Prior experience in international settlements or clearing operations is a plus
* University degree or higher
* 1–2 years of experience, preferably in a client-facing role within a global financial institution
* (less experienced candidates with strong core competencies will also be considered)
Location & Hours
London, UK
8:00 am – 5:00 pm, Monday to Friday
Benefits
* Career development support and training opportunities
* Competitive salary based on experience
* Performance-based discretionary bonus scheme
* Equity or stock incentive plans
* Life assurance and income protection
* Pension scheme based on gross earnings
* Hybrid working model
* Annual leave above statutory minimum, increasing with service
* Complimentary lunch and healthy snacks (office-based days)
* Access to private medical, dental, and/or health cash plans (including dependants)*
* Corporate events and wellbeing programmes
* Travel season ticket loans and cycle-to-work scheme
*Available after successful completion of the probation period
The organisation is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace.
If you’re ready to join our London team and contribute to a growing global firm, we encourage you to apply today.