About Sygnature Discovery
At Sygnature Discovery, we create exceptional scientific outcomes. For our customers, who bring life‑changing medicines to patients; and for our people, who help make this possible.
We’re 700+ scientists from over 50 countries, working as one across Europe and North America. With no competing internal programs, we offer total confidentiality and commitment.
Over the past 20 years, we’ve earned a track record of real impact: 60+ advanced candidates, 200+ patents filed, 200+ active projects. Over 90% of our customers choose to stay with us – from biotechs racing to clinic to pharma companies that need specialised expertise for targeted challenges.
About the role
As a 1st Line IT Technician, you will support all aspects of IT technology for end users and computers. Working closely with the Global Manager, IT Operations and the wider IT team, you will play an active role in operational activities to help shape and deliver an effective and responsive IT service. This is a full‑time onsite role based at Alderley Park, Cheshire, with occasional support required at our Tytherington, Cheshire site.
Role Responsibilities
* Provide general end user and computer support across scientific and business areas.
* Support new starter onboarding and leavers off‑boarding, including full IT provision and inductions.
* Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
* Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
* Support the installation and maintenance of computer hardware and associated peripherals.
* Implementation of access controls, folder creation and management in Egnyte and other file stores.
Skills & Qualifications
* Technical training with certification, or relevant experience in IT technology is required.
* Broad IT experience of managing and supporting users and computers in a business setting, including Active Directory, Office 365 and a range of operating systems and applications.
* Working knowledge of Microsoft and Linux operating systems.
* Awareness of IT and data security requirements and best practices.
* Strong prioritisation, analytical and critical thinking skills.
* CompTIA Core Skill (or similar) qualifications are desirable.
Benefits
* 25 days annual leave (plus bank holidays) 🌴
* Private Medical Insurance 🏥
* Life Insurance 🛡️
* Employee Assistance Programme 🎯
* Enhanced Family Friendly Policies ⚖️
* Sygnature Group Pension Scheme 💰
* 1 paid volunteer day per year 💚
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