PRODUCT MANAGER
EDINBURGH
12 MONTH CONTRACT
INSIDE IR35
About This Opportunity
Join us as a Product Manager Client Servicing and Engagement Digital Channels Lab. Lead the team managing Important Business Process (IBP) activities for critical customer outcomes which ultimately feeds into a range of Important Business Services. Important Business Service IBS forms part of Operational Resilience activities to prevent, respond, recover and learn from operational disruption.
Important Business Process
IBP is the process steps essential to the outcome of an end-to-end customer journey.
Job Responsibilities
In the role of Manager – IBS Product Manager, Digital Channels Lab, you'll be responsible for:
* Accurately mapping the end-to-end customer journey of all assets, ensuring adherence to relevant risks and controls, contributing to the overall resilience of key digital channel journeys
* Leading the annual attestation process for mapping assurance
* Supporting relevant assessments across Group Incident Management, Resilience, Impact Tolerance, and Customer Treatment Strategy
* Adhering to Governance processes with reporting requirements into Senior Leadership being a critical element of the role
* Providing SME input to Scenario Testing and subsequent vulnerability remediation where required
* Managing risk & controls and ensuring visibility of any IBP events or triggers
* Building and maintaining positive relationships through effective collaborator engagement
* Facilitating and coordinating quarterly & annual planning activity across the wider team
What We’re Looking For
We're seeking a driven individual who thrives in a fast-paced environment, has a passion for resilience activities, and desires to work within a structured framework. The ideal candidate will possess:
* Proven leadership abilities, capable of guiding a team
* Excellent verbal and written communication skills, effective in communicating issues and implications to senior, technical, and non-technical audiences
* Advanced PowerPoint skills
* Proven organisational and prioritisation skills, excelling in a fast-paced environment with multiple priorities
* A growth mindset, passionate about continual learning and development
* Strong influencing skills
* Ability to get results, analyse data, and deliver desired outcomes
* Outstanding attention to detail, ensuring information is accurate and logical, quickly identifying and assessing key issues
* A customer attitude to drive impactful and client-focused results
* Self-motivation with a strong sense of ownership and initiative to complete tasks successfully
* Calmness and resilience when under pressure and respond to emerging priorities
If you believe you have the experience required, please apply with your CV now for instant consideration!
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.