Customer Service / Collections Advisor
Wakefield, WF5 9TP – office based
* Full time/ Part time, permanent position
Please Note: Applicants must be authorised to work in the UK, No agencies please Why us?
Joining the DCS Team means being a part of a supportive and rewarding environment. We can offer you:
* Company pension scheme
* Annual bonus
* Opportunities for continued professional growth
* Free on-site parking
The Role
As our Collections Advisor, you’ll be the frontline of our customer interactions, helping to manage accounts and resolve queries. Your role will be crucial in maintaining our high standards of customer service and ensuring client satisfaction.
Key Responsibilities:
* Communicate with customers via telephone and email to take payments, set up payment plans, and resolve queries
* Contact customers when accounts fall into arrears
* Address customer queries related to financial difficulties
* Handling difficult conversations in a sensitive and professional manner
* Handle post related to customer queries
* Liaise with clients to provide updates and information
Our Ideal Candidate
We’re looking for someone who is customer-focused and has a strong credit control or customer service background. You will also have:
* A minimum of two years’ experience in Credit Control or Customer Service
* Strong attention to detail and data accuracy
* Good telephone manner – can communicate effectively and professionally
* A logical thought process to resolve queries.
* Excellent organisational skills to manage personal workload, phone calls and queries.
* Ability to work on own, demonstrating drive and initiative.
* Team player, willing to share ideas and techniques with other team colleagues to improve the business.
* Flexibility and adaptability to meet business needs
In the first instance please can you send a copy of your CV to colette@dcscollect.co.uk and we will be in touch. No agencies please
Would highly recommend. Always very helpful & work hard to try & get a successful outcome.
I've had a great experience so far with DCS, they're very responsive, quick and efficient! Would highly recommend
We swapped from a different agency and have been so pleased we did! No fees for nothing, along with kind and professional staff! DCS have even been able to reclaim debts from over a year ago which our previous agency failed to. I'd highly recommend them for their services
Been working with DCS for several years. Great team, very responsive & efficient. We had a lot of successes with difficult collections which we would have had to write-off otherwise.
Always fast and efficient service from the great team at DCS, it's a massive comfort as a small business to have a debt collection company you can rely on.
Excellent communicate and support, we are very happy with their service and we have used them a few times now. Not local to us, but that does not have any negative impact at all
A thoroughly professional service. The team is friendly and pragmatic and always ready with sound advice. I can unreservedly recommend DCS UK Ltd.
It is quite rare that we have to call on this service but I have to say when we do, the team are quick and efficient in getting a resolution in place. I would highly recommend this service.
Since the pandemic we were experiencing more and more a trend for non payment of our services, came across DCS by chance and i have to say they have far exceeded our expectations, they have managed to recover the majority of our debts.
They are also an extremely great Company to deal with incredibly efficient and professional, SO WELL DONE TO ALL OF THE TEAM
Having dealt with somewhat antiquated and inefficient debt recovery companies in the past, Debt Collection Services UK Ltd are a breath of fresh air. Every team member I’ve dealt with has been incredibly helpful and responsive, even providing useful advice where there would be no financial gain for themselves.
As a small, family run business it can sometimes be difficult to enforce our policies and remove feeling and emotion from the equation. DCS have given us the confidence to do just this and with great success.
Thanks so much to all involved 5️‘s
Fantastic service, they are great at collecting the difficult, long term debts.
They quickly get action from the clients which ignore your statements.
If you're considering writing off a load of old debts, try these guys first!
We're very impressed with DCS's speed and professionalism, even dealing with our queries out-of-hours. They work fluently as a team and provide excellent guidance at every turn.
A bonus for us as a micro business with a wide range of invoice values is that they are happy to recover small debts as well as larger ones.
Wouldn't hesitate to recommend them, and we will certainly keep using them to collect future late payments.
We have been using DCS for a number of years. I have found them a pleasure to work with - the team are proactive, attentive and always available whenever a query arose. More importantly, they have successfully helped us recover the majority of bad debts both swiftly and hassle free. Highly recommended.
We have used DCS for a number of years now and are extremely happy with their whole offering. Everyone is very professional and friendly providing excellent advice and guidance on matters. They have helped us improve our recovery rates significantly and have no hesitation in recommending them.
Authorised and Regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Financial Conduct Authority Authorisation Ref No. 700025. Registered with the Information Commissions Office Z8065106
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