Job Ref: CAM2634
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £45,000 gross per annum plus excellent company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 40 hours per week 5 days from 7 and includes weekend working
Hours per week: 40 hours per week 5 days from 7 and includes weekend working
Posted date: 10/09/2025
Closing date: 12/10/2025
THE ROLE
The Leisure Club Manager is responsible for the overall leadership, performance, and development of the Leisure Club. The role requires a commercially driven individual with strong leadership skills, accountable for achieving membership sales and retention targets, delivering exceptional member experiences, and ensuring operational excellence and safety.
Commercial Sales Performance
* Deliver membership sales in strict alignment with the company's sales policy and processes.
* Monitor, analyze, and report on sales performance, ensuring consistent achievement of conversion and revenue targets.
* Maximize commercial opportunities across memberships, personal training, group exercise, and ancillary services.
Member Engagement Retention
* Design and implement member engagement initiatives to build loyalty and satisfaction.
* Monitor and address retention risk factors, ensuring proactive strategies are in place to reduce attrition.
* Lead the delivery of a high-quality service environment that strengthens member experience.
Operational Management
* Oversee all aspects of daily club operations, ensuring compliance with health, safety, and legal requirements.
* Manage budgets, forecasts, and financial reporting, ensuring profitability and effective cost control.
* Ensure operational standards meet company policies, brand guidelines, and service expectations.
Sales Commercial
* Achievement of monthly and annual membership sales targets.
* Demonstrated compliance with company sales policy and process.
* Growth in ancillary revenue streams.
* Achievement of the departments profit contribution to the Resort as per the annual budget.
Member Retention Engagement
* Achievement of retention rate targets.
* Improved member satisfaction and engagement measures.
* Successful delivery of planned engagement activities and initiatives.
* Operational Performance
* Delivery of operations within agreed budget and efficiency parameters.
* Full compliance with legal, safety, and company standards.
* Positive audit and inspection outcomes.
Team Development
* Achievement of staff training and development objectives.
* Strong staff engagement and low turnover levels.
* Demonstrated team performance against set objectives.
WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.
* People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
* People who are naturally friendly – who genuinely care about our guests and the service they receive.
* People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
* People who show the same level of care for their team, as our guests – It's about supporting our colleagues to be the best they can be and to do the best job they can.
* People who will respect and protect the magical place we work in – it's up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
* Proven experience in leisure, hospitality, or fitness club management.
* Strong commercial and sales acumen, with a track record of meeting financial targets.
* Demonstrated experience in member engagement and retention strategies.
* Excellent leadership, communication, and people management skills.
* Strong organizational and financial management abilities.
* Knowledge of relevant health, safety, and compliance regulations.
WHAT'S IN IT FOR YOU?
Here's what to expect when you work as part of our team:
* Free meals when on duty, in our team cafes
* Pension scheme
* Refer-a-friend scheme
* Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
* Enhanced holidays, rising with long service
* Free Leisure Club Membership, with friends and family discounts.
* Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
* On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
* Supplier and local business discounts
* Free parking
* At Cameron House, we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are based in 400 acres of Scottish countryside, only 40 minutes' drive from the centre of Glasgow so if the outdoors are your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.