Old Trafford, Greater Manchester, M17 1EP
Pay:
£27,000 to £29,000 per year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
11/06/2026
About this job
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We’re recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you’ll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands‑on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
Responsibilities
* Scheduling service engineers for maintenance visits and installations
* Managing customer communications including queries, quotations, service updates and contracts
* Coordinating export shipping for service work or product dispatch
* Building strong relationships with customers to ensure smooth service delivery
* Logging and tracking service requests to ensure timely resolution
* Producing service and performance reports using Excel and internal systems
* Supporting improvements to customer service processes and operational systems
Qualifications
* Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
* Strong decision‑making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
* Ability to think quickly and stay calm under pressure in a busy scheduling environment
* Excellent organisational skills and the ability to multitask and prioritise effectively
* Strong IT skills, particularly Excel and Outlook/Calendar scheduling
* Confident communicator who can liaise effectively with engineers, customers, and internal teams
* Desirable: Experience using MRP Sage, or similar order processing or scheduling software
* Background in service coordination, logistics, or customer service administration
Benefits
* £27,000 - £29,000 salary depending on experience
* Monday to Friday working hours (9:00am – 5:00pm)
* 23 days holiday plus bank holidays
* Pension scheme
* Profit‑related bonus
* Opportunity for overtime
* Long‑term development opportunities with the potential to grow within the department
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