Job overview
To be the first point of contact for patients, GP’s, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.
To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.
Staff member accountable to:
1. Operational Manager for Gastroenterology/Endoscopy
2. Patient Access Manager
Main duties of the job
An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.
This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.
Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.
The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self- motivated and focused to achieve the targets set within the unit.
This is a full-time post, hours to discussed interview
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Detailed job description and main responsibilities
3. Covering reception duties within the Princess Royal Hospital Endoscopy Unit.
4. Cover reception duties within the Royal Sussex County Hospital Endoscopy Unit where needed.
5. Receiving referrals and loading patient onto correct patient system waiting list.
6. Ability to recognise different types of procedures, their importance and to them book accordingly
7. Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
8. Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
9. Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
10. Initiating and arranging blood tests prior to certain procedures
11. Liaising with GP's and referring Consultants in regard to their patients both verbally, by letter or via e-mail.
12. Booking of support staff e.g. interpreters.
13. Attending weekly departmental planning meeting and implementing any necessary list re-organisation
14. Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.
Person specification
Essential
Essential criteria
15. Relevant reception / public facing experience
16. Good written and verbal communication skills
17. Ability to work to tight deadlines
18. 5 + GCSE's (Incl. English and Maths) or equivalent
19. NVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experience
Desirable criteria
20. Previous NHS experience
21. An understanding of the endoscopy service
22. Knowledge and understanding of scheduling tools
23. Experience using PAS systems or scheduling tools
Equality, Diversity, and Inclusion
Essential criteria
24. Evidence of having championed diversity in previous roles (as appropriate to role
25. Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges