Application Deadline: 16 December 2025 Department: Operations Location: Southall Depot Description The successful applicant will report to the Operations Manager and play a vital role in driving our performance, through absolute responsibility for a number of drivers on designated routes within the depot. Key Responsibilities Driving a significant reduction in road traffic collision and customer injury rates across designated routes. Embedding The Three “Sees” defensive driving strategy. Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis. Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not. Educating drivers proactively on delivering excellent customer experience. Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations. Acting on any breaches found through internal checks or audits. Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately. Carrying out driver license audits twice each year and on any enhanced risk basis. Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required. Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence. Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken. Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons. Skills, Knowledge and Expertise People skills – communication, listening, adaptability to your audience. Experience of conducting investigative interviews, preparing casework and hearing cases where applicable. Strong organisational, time management and communication skills. Good working knowledge of Microsoft Office packages. Qualification in IOSH would be desirable. Benefits Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months) Free online and face-to-face counselling, legal advice and more through our employee assistance programme Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us Life insurance (if you sign up to the pension scheme) Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more