As we expand into new markets and introduce new solutions into our product range, we have a requirement to expand our Internal IT Team. This is the ideal role for a second line support professional who is looking to make the next step up in their career and transition into a third line environment. The successful candidate will possess strong Active Directory, Windows Server, Hypervisor Management, and Networking capabilities. The Internal IT Cloud Infrastructure Engineer will join a dynamic third level team within a rapidly growing, award‑winning and highly accredited company and wants to gain wider technological exposure. They will be required to provide and promote a professional, high quality, customer focused service to our internal customers (fellow colleagues), ensuring industry‑leading levels of customer satisfaction.
Responsibilities
* Manage and support the Internal IT Cloud Infrastructure across the Node4 Group.
* Develop skillset, produce high quality documentation and end‑user guides, and offer input into how Internal IT is utilised by all internal customers, how these can be automated, developed and supported.
* Make a positive impact on the reduction of technical debt across Node4 through project delivery based on assigned tasks within expected timescales.
* Perform system administration activities of Active Directory, Windows Server, Load Balancers, VMware Hypervisors, Entra ID, M365 and Intune.
* Act as a point of escalation within the Internal IT structure.
* Maintain and, where possible, improve the End User Experience, ensuring that internal apps and systems remain available, secure and adhere to all policies/compliance Node4 is committed to.
* Assist the Internal IT Manager with delivering on the strategy and scope for the function.
* Respond to and maintain tickets assigned to the team within the defined SLA/OLAs and provide 3rd level support for escalated Internal IT platform incidents.
* Assist with integrating acquired organisations into Node4 that are aligned to the strategy and scope of the function and the broader Node4 organisational capabilities.
* Act as a role model for both the team and the Internal IT Support team, providing knowledge transfers and mentoring to peers.
* Drive a culture of ownership and accountability.
* Develop processes and procedures to ensure consistent operations.
* Identify areas and processes that would benefit from automation and implement automation or liaise with other teams to achieve the desired levels of automation as required and agreed.
* Undertake training and knowledge transfers to develop both your own and the team's skillset.
* Apply the principles of continual service improvement to team and supported services.
* Implement security best practices and compliance framework adherence for Internal IT environments.
* Work with an ITIL based approach to Incident, Problem and Change management.
* Conduct root cause analysis for recurring issues and implement long‑term fixes.
* Work closely with cross‑functional teams including Service Desk, Internal IT Support, Security, Compliance and Network teams.
* Create and maintain technical documentation and end‑user guides.
* Occasional weekend and evening work to facilitate upgrades and other works on the Internal IT platforms.
* Part of On‑Call Rota when required, providing out‑of‑hours support to escalations from second line support staff.
* Proactively identify security risks within Node4 and collaborate with the relevant teams to reduce our risk profile.
Experience & Skills Required
Minimum of 2 years' experience supporting cloud infrastructure, at least at a 2nd line level. Familiarity with automation tools and scripting languages, ideally PowerShell.
* Windows Server
* Active Directory
* Group Policy
* Intune
* Entra ID
* External domain and DNS management
* Attention to detail and getting it right the first time.
* Task ownership, ensuring timescales are kept and stakeholders are informed.
* Excellent and demonstrable troubleshooting skills.
* Knowledge of TCP/IP, DHCP, DNS and network troubleshooting.
* Confidence to work and communicate across a variety of audiences in a professional manner, exposure to working with senior stakeholders.
* Ability to obtain SC and NPPV security clearances.
Beneficial Experience & Skills
* Proven experience in delivering internal IT support to multiple departments and business units in a Managed Service Provider environment.
* ServiceNow experience.
* ITIL foundation qualified (v3 or v4).
* Microsoft certifications.
* Single Sign On/SAML.
* Linux administration.
* Load balancing and clustering (e.g. Netscalers).
* Endpoint patching experience, especially with 3rd party tools.
Benefits
* Hybrid Working
* Private Medical Insurance or Company Paid Health Cash Plan
* Employee Assistance Program
* 25 days holidays plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 training Academy
* Family savings and shopping discounts through the Node4 benefits portal.
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
#J-18808-Ljbffr