Overview
The Bank Receptionist / Driver is a key member of staff whose role is to support operational effectiveness of the Queen Mary Service. To ensure the smooth running of the reception team through the 7 days a week opening times. Provide transportation for staff and deliveries as required whilst maintaining vehicles and relevant records.
Bank Rates
Mon - Sun (8am to midnight) £13.17/£14.76 (with holiday pay) per hour. Mon - Sun (midnight to 8am) £15.80 / £17.71 (with holiday pay) per hour. Bank Holidays £19.75 / £22.13 (with holiday pay) per hour.
Main duties of the job
The Bank Receptionist and Driver is a key member of staff whose role is to support operational effectiveness of the Queen Mary Service. To ensure the smooth running of the reception team through the 7 days a week opening times. They will work alongside the Manager and the practice team to provide a service to all patients.
Maintain accurate records and take and receive messages from 111, Operational Managers and any messages from external Stakeholder that require immediate input from the OOH GPs.
Follow instructions given by the Operational/Management Team, policies and procedures as documented throughout each shift.
Maintain both the interior and exterior cleanliness of the vehicle.
Report any personal or vehicle accident that may occur.
Planning efficient routes using the work mobile or a personal electronic device in order of medical priority and geographical area and ensuring that the National quality requirements are met.
Providing an escort to the duty GP, if requested, in the patients home, assisting and supporting as required.
Driving deliveries to other destinations at the request of the admin team.
Ensuring the safety and good working order of the vehicle and reporting any faults on a vehicle checklist.
Maintaining the cleanliness of the vehicle and vehicle records as required by BHNC.
About us
Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs, Erith Hospital and Queen Marys Urgent Treatment Centre who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.
Organisational Values / Objectives
The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.
Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice / UTCs in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Job responsibilities
The Bank Receptionist and Driver is a key member of staff whose role is to support operational effectiveness of the Queen Mary and Erith Urgent Treatment Service.
Person Specification
Experience
* Clean drivers licence with no points.
* Dealing with the public on the phone.
* Experience of Computer literacy, including MS word, excel, PowerPoint and Outlook.
* Ability to work on own initiative and as part of a team.
* Ability to work under pressure and remain calm.
* Ability to utilise translation services with patients.
* Ability to recognise unwell patients who may need immediate Clinical intervention in the waiting room.
* To maintain a high level of customer care at all times.
* To obtain and input patient demographic details onto the UTC patient database ensuring accuracy.
* Ability to follow practice policies and procedures and ensure that patient paperwork is accurate and prepared in a timely manner.
* Provide information and advice to patients and support colleagues.
* Support practice performance by monitoring stock levels and actioning.
* Experience of providing support to patients and work colleagues.
* Excellent communication skills and able to communicate effectively and empathetically with all visitors to the department.
* Experience of working with patients and multi-disciplinary staff, ideally within a health care setting.
* Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times, both verbally and in written communications.
* Ability to meet daily deadlines and prioritise conflicting workload demands to meet patient needs.
* Working within a call centre environment.
* Experience within the NHS.
* Experience of using basic e triage tools.
* Familiar with using Cleo IT and Emis IT system.
Qualifications
* GCSE grade A to C in English and Maths.
* NVQ Level 2 or equivalent in health and social care.
* Minimum of 5 GCSE or NVQ level 3 or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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