UK-Newcastle Upon Tyne An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a Credit Control and Collections Clerk to join our team on a full time, permanent contract. Supporting our Your Move & Reeds Rains estate agency brands this is an excellent opportunity for an experienced credit controller, collections agent or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed. Your Move & Reeds Rains are two leading names within the estate agency industry with sales and lettings branches across the UK. The Credit Control team are based within our Newcastle upon Tyne Head Office and provide a first-class service to our clients using best practice to achieve swift collection of any rent arrears and fees. Working as a Credit Control and Collections Clerk we will offer you: Salary of £25,200 Quarterly performance related bonus Numerous employee benefits to include Share Save, Pension Scheme and the option to take part in cost saving schemes. Full support in developing your career. Free on-site parking. Work Pattern - Monday - Friday 09.00am - 5.00pm Key Duties & Responsibilities of a Credit Control and Collections Clerk include: Responsible for chasing and collection of any overdue rent and fees. Handling a large volume and inbound and outbound calls. Using best practice to move issues along at pace and in a tenacious and energetic way. Pro-actively speak with tenants, to find their reasons for non-payment of rent, and to landlords to update them on the issues. Always being aware of team and individual collection targets and understanding progress against the targets. Negotiating with tenants and landlords to mutually agree arrears instalment plans. Administrative duties related to estate agency lettings. Handling complaints and issuing 1 st line responses. Liaising with Operations and internal functions to resolve queries. Essentials Skills, Qualities & Experience Required to join the team: Experience of credit control procedures or possess customer service/contact centre experience. Ability to stay calm and composed on phone calls. Able to prioritise and organise own workload. Approachable and able to work as part of a team. Target Driven with a pro-active nature. Excellent listening and communication skills. Highly numerate with good working knowledge of MS Excel & Word. Ability to understand company process and procedures documentation and successfully complete all in-house training. If this sounds like an opportunity for you then we want to hear from you! We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know. Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. Therefore, if you do not hear from us, please assume that your application has been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future. LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on our careers page