Job Overview
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Kara Healthcare is a distinguished care provider offering person-centred support across our Residential and Nursing care homes. We are committed to delivering outstanding, compassionate care-ensuring regulatory excellence and safeguarding resident well‑being. As our Quality & Compliance Manager, you will uphold exceptional quality and ensure full compliance with CQC, Local Authorities and other relevant standards. You will support Home Managers, lead audits and inspections, and drive continuous improvement across our homes in the North East Region.
Duties
* Lead quality assurance within the homes, regulatory audits, and spot checks across the homes
* Develop, maintain, and improve policies, procedures, and risk management systems in line with CQC (England)
* Conduct internal audits, investigate incidents and non‑compliance events, driving best practices
* Support homes to remain compliant with up to date guidance
* Remote monitoring of digital systems and driving quality across the group
* Mentor and support Home Managers to foster a culture of continuous quality improvement
* Prepare management information and monthly quality performance reports
* Liaise with regulatory bodies and support responses to inspections and improvement plans
* Coordinate staff training and compliance education on quality, safety, and safeguarding.
* Willingness to register with the CQC and step in to support absence of a manager
Experience
* Proven experience in a compliance role, preferably within the Health and Social Care Sector
* Exceptional organisational skills with a keen attention to detail.
* Effective communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
* A proactive approach to problem-solving and the ability to work independently as well as part of a team.
* A respectful, courteous and compassionate nature and a willingness to undertake any aspects of care or non-care duties
* A belief in always giving your personal best and striving for continuous improvement.
* Minimum 5 years in social or health care quality/compliance, including at least 1 year in a managerial role
* Proven knowledge of Care Quality Commission standards, and associated legal frameworks
* Strong leadership, auditing, and risk-based problem-solving abilities.
* Excellent communication for staff training, coaching, and stakeholder engagement.
* Experience in implementing quality audit tools.
* Experience managing multiple sites and responding to external inspections and quality frameworks
* Experience in mental health, learning disability, or dementia care environments
If you are passionate about ensuring compliance standards are met while fostering a culture of quality assurance, we invite you to apply for this exciting opportunity as our Quality and Compliance Manager. We look forward to receiving your application and thank you for considering Kara Healthcare as your potential workplace.