Are you a strategic, commercially minded leader who thrives in a fast‑paced operational environment? This is an opportunity to take full ownership of a high‑performing repairs and maintenance service, driving operational excellence, commercial success, and outstanding customer experience.
As Contract Manager, you will lead the end‑to‑end performance of the service, ensuring delivery against KPIs, compliance standards, financial targets, and long‑term strategic goals. You’ll shape the operational strategy, inspire multi‑disciplinary teams, and champion continuous improvement and innovation.
What You’ll Be Doing
Operational Leadership
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Provide clear strategic direction to ensure safe, efficient, and high‑quality service delivery.
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Set operational priorities, performance targets, and workstream strategies.
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Lead resource planning, recruitment, supply chain management, and subcontractor strategy.
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Oversee integration of new technologies, process improvements, and service transformation initiatives.
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Maintain accountability for achieving all KPIs and ensuring consistent use of digital reporting platforms.
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Review daily/weekly operational performance including WIP, backlog, jeopardy, follow‑ons, voids, and urgent works.
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Lead regular performance meetings, presenting operational, financial, and risk updates.
Quality, Compliance & Audit
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Ensure robust adherence to RAMS, training requirements, accreditations, and quality assurance processes.
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Sign off key operational documentation including risk registers, improvement plans, and technical guidance.
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Ensure accurate record‑keeping, system utilisation, and reporting across the team.
Commercial Management
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Hold full responsibility for the P&L, ensuring profitability and strong financial governance.
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Drive commercial awareness across operational teams, ensuring correct SOR usage and variation control.
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Work closely with Finance and Commercial teams to forecast revenue, manage costs, and track material budgets.
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Lead subcontractor onboarding, performance management, audit checks, and commercial governance.
About You
You’re a results‑driven leader with a strong background in contract or operations management within repairs and maintenance. You combine commercial acumen with a commitment to delivering excellent service and building trusted relationships.
You will bring:
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Proven experience managing contracts with complex KPI frameworks.
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Strong understanding of building maintenance, repair methodologies, and trade practices.
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A relevant qualification or recognised training within the property repairs and maintenance sector.
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Solid knowledge of Health & Safety legislation and compliance requirements.
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Experience leading multi‑disciplinary teams across varied workstreams.
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Familiarity with NHF SOR codes and other pricing models.
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Demonstrable ability to build strong senior‑level stakeholder relationships.
Key Skills
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Strategic thinker able to translate vision into operational delivery.
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Inspirational leadership with the ability to drive high performance.
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Highly analytical with strong decision‑making capability.
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Excellent communication, negotiation, and stakeholder management skills.
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Proven experience delivering change, transformation, and continuous improvement.
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Strong presentation skills for senior forums and internal boards.
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Resilient, organised, and able to manage competing priorities.
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Confident IT user with experience of job management systems and Microsoft Office