We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team.
As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety.
You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service.
The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow.
You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption.
Key Responsibilities
Operational Leadership
Take full accountability for day-to-day operations across all departments
Align production, warehouse, logistics, and customer service to ensure smooth workflow
Drive continuous improvement, efficiency, and cost control across the business
Establish, monitor, and deliver against KPIs
Implement and document scalable process, workflows and lean management.Production & Manufacturing
Oversee production planning, output, and efficiency
Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards
Oversee powder coating and investigate feasibility to bring in house
Identify and implement process improvements to increase productivity Warehouse, Yard & Stock Control
Manage goods in/out operations and yard organisation
Ensure accurate stock control systems and regular stock audits
Maintain optimal stock levels to support production and customer demand Transport & Logistics
Develop and maintain an efficient and cost-effective transport plan
Coordinate closely with production and warehouse teams to ensure timely dispatch
Monitor delivery performance and customer satisfaction Customer Service & Office Operations
Oversee order processing to ensure speed and accuracy
Ensure proactive communication with customers on lead times and deliveries
Support handling of bespoke and complex orders Commercial & Sales Support
Support the sales team in winning new business and key accounts
Work closely with sales to ensure operational capability aligns with customer requirements
Engage with customers when required, including site visits and relationship management
Contribute to pricing, lead time commitments, and service offering to improve win rates
Drive a customer-first mindset across all operational departments Procurement
Manage purchasing of raw materials and stock
Oversee the import of raw materials, including supplier coordination, shipping, lead times, and cost control
Ensure compliance with import regulations, duties, and documentation requirements
Work closely with CMT Group procurement to leverage group buying power
Monitor supplier performance to maintain cost efficiency and continuity of supply People Management & HR
Lead, develop, and support departmental managers
Oversee recruitment, onboarding, and absence management for operational teams
Build a high-performance, accountable, and engaged workforce Health & Safety
Ensure full compliance with H&S legislation and company policies
Promote and maintain a strong safety-first culture Projects & Site Transition
Lead the transition to new premises
Plan and execute the move with minimal disruption
Identify risks and implement mitigation strategies Requirements
Proven experience in a manufacturing or industrial environment
Strong track record in multi-department operations management
Experience overseeing production, logistics, and stock control
Experience in procurement and sourcing of raw materials, including importing
Working knowledge of import processes, shipping logistics, and customs/duties requirements
Commercially aware with experience supporting sales growth and customer acquisition
Experience working closely with sales teams to convert opportunities into orders
Confident engaging with customers, including site visits and relationship management
Demonstrated ability in project management (site relocation advantageous)
Strong understanding of cost control, budgeting, and financial performance
Experience implementing KPIs and performance management frameworks
Excellent communication, leadership, and organisational skillsBenefits
Salary- £55,000- £75,000 depending on experience
Monday- Friday- Day shifts