15+ years in IT services, with significant experience in delivery leadership within Financial Services.
Role Overview
* Drive customer outcomes
* Lead metrics‑driven project management (not just report but manage ahead)
* Widespread technical appreciation across cloud, data, apps, platforms etc.
* Stakeholder business to reach management as an authoritative PM.
Key Responsibilities
Delivery & Execution
* Oversee multiple technology programs/projects within Financial Services vertical
* Ensure delivery on time, within scope, and within budget
* Conduct daily/weekly delivery reviews to track progress, risks, and dependencies
* Ensure adherence to customer‑defined ways of working and governance
* Drive adoption of Agile methodologies and best practices
Governance & Stakeholder Management
* Establish and drive structured governance cadence (daily, weekly, monthly reviews)
* Act as the first point of accountability for delivery
* Engage with senior client stakeholders to understand business priorities and align technology delivery
* Build strong relationships and ensure high client satisfaction
Escalation & Risk Management
* Proactively identify and mitigate risks across programs
* Own and manage escalations end‑to‑end, including customer communication
* Demonstrate strong ability to influence and reassure clients during critical situations
Commercial Ownership
* Support P&L (top line and bottom line) for the engagement
* Drive revenue growth, margin optimization, and cost control
* Support and contribute to proposals, solutioning, and new business opportunities
Resourcing & Talent Management
* Work closely with competency and recruitment teams for efficient fulfilment
* Manage and mentor delivery managers and technical leads
* Build a high‑performing, accountable delivery organization
Innovation & Continuous Improvement
* Promote and drive AI adoption in SDLC to improve productivity, quality, and timelines
* Encourage a culture of innovation, continuous improvement, and engineering excellence
* Identify and implement automation and efficiency initiatives
Technical & Functional Expertise
* Strong working knowledge across Microsoft technology stack, Java ecosystems, enterprise ERP solutions, and cloud‑native technologies
* Ability to engage in technical and architectural discussions with clients and teams
* Experience in enterprise‑scale program delivery
Key Attributes
* Strong executive presence and communication skills
* High adaptability and problem‑solving ability
* Ability to operate under ambiguity and drive outcomes
* Strong customer‑first mindset with commercial acumen
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