The opportunity is to join one of London's leading IT Managed Service Providers as their Sales Operations Manager. The role is hybrid (1-2 days office based, 3-4 days from home per week). Basic salary is up to £80,000 plus good benefits. The successful candidate must have worked in a Sales Operations Manager role or similar for an IT Managed Services Provider.
Summary:
The Sales Operations Manager enables predictable, scalable revenue by owning the processes, data, systems, and governance that underpin this MSP's go‑to‑market execution. The role leads forecasting discipline, pipeline hygiene, pricing and margin governance, and the end‑to‑end efficiency of the sales cycle—from lead assignment through to close. Operating as a strategic partner to Sales leadership and Marketing, the Sales Operations Manager provides accurate, timely insight and removes friction so BDMs, TAMs and SDRs can spend more time selling and serving clients.
Key Responsibilities:
* Forecasting & Revenue Governance – Establish a reliable forecasting rhythm; coach managers on stage definitions, close plans and risk; provide weekly/monthly performance packs to leadership and the Board.
* Process Design & Enablement – Map and continuously improve lead‑to‑order processes (lead routing, SDR handoffs, opportunity stages, approval workflows); drive adoption through clear playbooks and training.
* Data, Reporting & Insights – Maintain CRM data quality and pipeline hygiene; own dashboards and metrics (coverage, conversion, velocity, win rate, average deal size, margin); turn analysis into actionable recommendations.
* Pricing, Margin & Deal Desk – Operate the deal desk and commercial guardrails; review non‑standard terms, discounts and margin leakage; align with Procurement and Finance on approvals and contract quality.
* Tools & Systems Ownership – Administer and evolve the sales tech stack (CRM/automation and PSA), partnering with Marketing Ops and IT to ensure integrations, user training and fit‑for‑purpose configuration.