Lead Industrial Service Delivery Manager
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Lead Industrial Service Delivery Manager
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Job Description Summary
GE Vernovas Power Conversion & Storage business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the worlds major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.
Job Description Summary
GE Vernovas Power Conversion & Storage business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the worlds major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.
Job Description
As the Lead Industrial Service Delivery Manager, you will play a key customer-facing role and act as single Point of Contact for daily operations. You will deliver top-tier services and commercial management of enquiries to a set of Industrial customers.
You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova equipment. Some of the industries we support are: Metals, Mining, Factories, Renewables, Research & Development, among others.
In This Role You Will Focus On
* Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers.
* Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of industrial sites.
* Resolving commercial, technical, and quality issues on multiple contractual arrangements.
* Ensuring that all commercial procedures are followed together with development of new procedures and project management processes.
* Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
* Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
* Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
* Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
Essential Qualifications
* Previous experience of working in a professional customer or account management role.
* Excellent customer service orientation and proactive problem-solving abilities.
* Ability to work efficiently without direct supervision.
* Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
* Good multi-tasking and time management skills.
* An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
* Possession of or ability to obtain BPSS security clearance.
* Valid UK driver's license.
Nice To Have
* Experience with SAP and Salesforce software.
* An engineering degree or technical knowledge in areas such as power systems, mechanical, electrical, industrial engineering, etc.
This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK BPSS clearance OR UK SC clearance) as part of the hiring process. Read more on national security vetting levels here (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels) .
You Can Expect From Us
* Challenging and exciting world-first projects.
* Flexible work arrangements.
* Competitive salary.
* Flexible benefits so you can build a package that fits your personal needs. Some core benefits include: 10% Employer Pension Contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
* 26 days vacation + bank holidays.
Flexible Working at GE Vernova
We know that life doesnt fit into a one-size-fits-all schedule. Thats why we support flexible working, adaptable start and finish times or compressed hours where possible. We trust our people to manage their work in a way that suits them while delivering results on world-first projects.
Were always looking for top talent! If this role isnt quite right, but youre interested in joining GE Vernova, we can support you to understand where your skills could help. Get in touch today and become part of a team shaping the future of power conversion technology!
The Energy to Change the World | GE Vernova ? https://www.youtube.com/watch?v=W6Iz8nweeE4
Additional Information
Relocation Assistance Provided: No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Administrative and Support Services
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