Job Description
Residential Property Manager
City of London
Overview
A leading residential property business is seeking an experienced Residential Property Manager to take full operational responsibility for a 120-unit residential portfolio across London, primarily in East London.
This is a hands-on role overseeing the full lettings and tenancy lifecycle, ensuring strong occupancy levels, rental income protection, regulatory compliance, and a high-quality tenant experience. The successful candidate will be commercially aware, highly organised, and confident managing all aspects of residential property management while working collaboratively with the wider team.
Key ResponsibilitiesLettings & Void Management
* Market vacant properties effectively to minimise void periods
* Conduct viewings and negotiate tenancy terms
* Progress offers through to completion
* Manage referencing and Right to Rent compliance
* Prepare and issue tenancy agreements
* Oversee deposit registration and prescribed information compliance
Renewals & Rent Reviews
* Manage tenancy renewals in line with business objectives
* Conduct rent reviews to ensure market alignment
* Negotiate terms to optimise income while maintaining occupancy
Rent Collection & Arrears Management
* Monitor rental payments across the portfolio
* Proactively manage arrears and maintain clear audit trails
* Serve statutory notices where required
* Agree and monitor payment plans
* Escalate cases in line with internal procedures
Compliance & Regulatory Management
* Ensure full compliance with residential lettings legislation
* Coordinate and monitor:
* Gas Safety Certificates
* EICRs
* EPCs
* Licensing requirements
* Maintain accurate compliance records using Datastation
* Keep informed of legislative changes impacting the portfolio
Property & Contractor Coordination
* Work closely with senior and junior property management colleagues
* Instruct and oversee contractors
* Monitor works progress and costs
* Ensure properties are maintained to company standards
Systems & Reporting
* Daily use of MRI Qube, Datastation and Office 365
* Maintain accurate tenancy, compliance and financial records
* Produce occupancy, arrears and performance reports
Team Collaboration
* Work collaboratively within the property management team
* Support wider operational initiatives
* Maintain clear communication across departments
Person Specification
* Minimum 2 years’ experience in residential lettings / property management
* ARLA qualified (or working towards)
* Strong working knowledge of current lettings legislation
* Experience managing renewals and rent reviews
* Confident handling arrears and tenant issues
* Strong organisational and administrative skills
* Commercially aware with excellent attention to detail
* Professional, calm and solution-focused
Benefits
* Commission structure on new lets and renewals
* Salary sacrifice schemes (Cycle to Work, Electric Vehicle, Childcare)
* Eye care vouchers and local retail discounts
* Enhanced annual leave for long-term service
* Monthly company lunches and local area perks
* 24/7 confidential wellbeing and employee support programme