New Openings Manager – North West and North Wales – From £50,000 plus car allowance, profit share and private medical
Driving licence and vehicle essential.
The Openings Manager plays a key role in ensuring exceptional guest experiences across the JW Lees Managed Estate. This role provides hands‑on training and capability building for teams, with a strong focus on new site openings, post‑investment relaunches, and ongoing operational excellence in existing venues.
The Role & Responsibilities
* Coordinate the delivery of all major pub and hotel investments with a key focus on operational requirements
* Work closely with the Property Team and other key stakeholders across the business
* Plan and deliver pre and post‑opening training for new and existing team members
* Oversee and maintain the investment process tracker
* Prepare pre‑opening training plan, materials, and resources with agreement
* Support recruitment and onboarding of new teams, embedding brand values from day one
* Facilitate on‑site coaching during soft launch periods to ensure high‑quality guest experience
The Person
* Passionate about people development and hospitality
* Approachable, energetic, and confident
* Highly organised with excellent planning skills
* Ability to work independently and within strict timeframes to meet deadlines
* Hands‑on, practical, and comfortable working in fast‑paced environments
Required skills and experience
* Strong background in hospitality, ideally within JW Lees or an equivalent business
* Commercially aware, specifically in regards to managed operations
* Proven experience in delivering training or leading teams in an operational environment
* Knowledge of compliance training (food safety, health & safety, licensing laws)
* Excellent communication with the ability to influence at all levels
* Strong presentation skills
* Ability to influence and build strong relationships across diverse teams
* Strong understanding of guest experience principles and operational standards
* Confident with digital learning tools and Microsoft Office applications
* Tech‑literate across POS, rota, reservation, CRM and compliance systems
* Experience in supporting openings and/or relaunches
* Project management skills and experience
* Full UK driving licence and flexibility to travel regionally, with occasional overnight stays
What’s in it for you as Openings Manager
* Competitive pay plus car allowance
* Private medical cover with BUPA
* Profit share
* Stakeholder pension scheme
* Enhanced family‑friendly policies
* Access to BenefitHub offering online and high street discounts
* Discount in all our managed pubs, inns and hotels
* Access to our employee assistance programme
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