Housing Technical Officer
Pay: £13.98 PAYE / £17.63 Umbrella
Job Type: 2x contracts - 1x 3 months, 1x 12 months (potential extension)
Location:
Overview
To provide technical and business support services across Housing and Public Protection, including Environmental Health, Trading Standards, and Community Safety. The role supports front‑line service delivery through administration, customer engagement, and back‑office processes.
Day‑to‑Day Responsibilities
* Provide technical and administrative support across Housing and Public Protection services, including Environmental Health, Residential Services, Commercial Services, Community Safety, and Trading Standards.
* Act as part of a professional team handling enquiries from customers, internal teams, and stakeholders.
* Process complex back‑office statutory functions, including grants and related processes.
* Raise purchase orders, process invoices, and support financial administration.
* Ensure all financial processes are compliant with internal regulations and approvals.
* Accurately log service requests and elevate where required in line with service standards.
* Support initial complaint handling and investigation activities as directed.
* Signpost customers to relevant internal departments and external organisations.
* Maintain accurate records and input data into service databases and management systems.
* Compile and distribute statistical and performance data for internal and external reporting.
* Deliver training and support to colleagues on service systems and processes where required.
* Proactively identify opportunities to improve service efficiency and processes.
* Manage correspondence and documentation, including scanning, filing, and record keeping.
Skills & Experience Required
Essential
* Previous administrative experience, including financial processes and IT systems.
* Experience working in a busy, customer‑focused environment.
* Strong IT skills, including Word, Excel, and database systems.
* Excellent written and verbal communication skills.
* Ability to work collaboratively within a multidisciplinary team.
* Strong organisational skills with the ability to prioritise workload effectively.
* Ability to follow procedures and maintain accurate records.
* Confident engaging with a wide range of stakeholders and members of the public.
* Self‑motivated, with a proactive approach to work and continuous improvement.
Desirable
* Degree or equivalent in a science, environmental, business, or regulatory discipline.
* Experience within a local authority or large organisation.
* Knowledge of service management systems (e.g., Uniform).
* Experience with finance processes, debt recovery, or grants (e.g., Disabled Facilities Grants).
* Experience working towards targets and service outcomes.
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