Product owner

Product Owner

**Location:** Hybrid (2–3 days per week in office)

At Citation Group, our product vision is simple but ambitious: to become an essential part of our clients’ everyday operations. We’re building a connected ecosystem of software and services that help SMEs run more efficiently, stay compliant, and grow with confidence—all in one place.

Our product portfolio spans HR, Health & Safety, certification, and beyond—supporting day-to-day tasks and long-term business goals alike. As a Product Owner in our Safety team, you’ll take ownership of features in our H&S system that sit at the heart of this vision. Whether it's improving existing customer flows, surfacing insights, or unlocking new value through AI, you’ll help shape intuitive, high-impact experiences that deliver measurable value for clients and the business.

What you’ll be doing

• Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
• Own product performance—tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
• Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
• Shape product roadmaps that deliver both short-term value and long-term differentiation—balancing ambition with feasibility.
• Work directly with your engineering teams, ensuring a well-maintained and clearly prioritised backlog that delivers value early and often.
• Champion simplicity and usability—ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
• Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.
• Collaborate cross-functionally with Commercial, Service, Marketing and Data teams to ensure joined-up planning and delivery.
• Ensure clarity of direction through high-quality briefs, user stories, documentation and communication—guiding development with purpose.
• Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.

What we’re looking for

• Proven experience owning digital products in a tech-enabled or service-oriented environment.
• A commercially minded product thinker who blends customer empathy with business acumen.
• Strong strategic capability, combined with hands-on delivery experience.
• Excellent communication and stakeholder management skills—able to influence at all levels.
• Comfort working in environments with multiple brands, systems or legacy constraints.
• Fluency in user-centred design principles, with a sharp eye for UX and simplicity.
• A pragmatic approach to Agile, focused on outcomes rather than rituals.
• Awareness of how AI tools (e.g. generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.

What’s in it for you

• The chance to shape meaningful products that impact thousands of businesses.
• High-autonomy role within a growing product function committed to innovation.
• Exposure to group-level strategy and decision-making.
• A collaborative culture that values initiative, experimentation, and customer-first thinking.
• 25 days of holiday (plus bank holidays), your birthday off, and extra time for newlyweds or new pet parents.
• Community volunteer days, and tailored support for growing families.