What is the opportunity?
If you enjoy talking to people, working in a busy team environment, and are passionate about progressing your career, we will match your passion with career development and learning pathways, including opportunities to attain professional qualifications. You can also benefit from our employee wellbeing programme, participate in colleague-led inclusion and diversity networks, and give back to your community through our Begin Together programme.
In this role you will:
1. Provide a professional, friendly, and efficient service, both face-to-face and over the telephone. Support customers by identifying and recommending appropriate service options through quality conversations and signposting to product offerings.
2. Focus on getting it right the first time, promoting self-service and digital options; and delivering on commitments and promises.
3. Carry out activities accurately and efficiently, such as cash management and service, ensuring full compliance with policies and branch operating procedures.
4. Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
5. Demonstrate a desire to achieve results, whether by generating revenue, improving operational efficiency, building your skills and capabilities, or through continued studies.
What will make you stand out?
* Previous customer service experience demonstrating high standards in every customer interaction.
* Self-motivated and upbeat, with a focus on achieving objectives and engaging with career and personal development opportunities.
* Passion and dedication to identifying sales leads and referrals.
* Excellent communication skills and the ability to work effectively as part of a team.
* The ability to maintain high accuracy levels while working within tight timeframes.
Essential Qualifications
There are no specific qualifications or minimum educational requirements for this role.
More about the team
There's never been a more exciting time to work at Bank of Ireland. We are undergoing a period of transformation and growth, adapting to our customers' needs in a constantly evolving digital environment.
This transformation builds on our tradition of being the trusted bank of choice for many customers. Our focus is on addressing the needs of our customers in today's digitally focused and time-challenged environment.
Our branches, embedded in local communities, are complemented by online, mobile, and phone banking services. Our people are key to our success now and in the future. We invite you to join our front-line branch banking team.
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Why work with us?
The Bank of Ireland culture prioritizes work-life balance, offering 24 days of annual leave, excellent pension contributions, and support for working parents, including 6 months paid maternity leave and policies for fertility and surrogacy. We also support health and wellbeing through health insurance, employee assistance programs, and financial wellbeing coaching. We encourage and support staff to pursue educational and professional qualifications to grow and develop your career.
Key Competencies
* Customer Focused - Self
* Accountable - Self
* Manage Risk - Self
* One Group, One Team - Self
* Agile - Self
We are committed to building an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence, or medical conditions. If you require an accommodation, please complete this form, and a member of our recruitment team will contact you via email. All information provided will be treated confidentially and used solely for the purpose of providing appropriate accommodations during the recruitment process.
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