About Remium
Remium is a boutique financial services company built to serve global businesses and high-net-worth individuals (HNWIs) with seamless local and cross-border payment infrastructure. From Family Offices and Financial Institutions to SaaS providers and E-commerce operators, our clients trust us to simplify international payments, FX, treasury, and financial operations within a fully compliant digital ecosystem.
By combining powerful digital tools with high-touch, human-led support, we deliver a service designed for the complex realities of global finance. Headquartered in London, we’re building the next generation of payments infrastructure that empowers ambitious businesses and private clients alike.
This is your chance to join a fast-scaling fintech at the intersection of payments, FX, and private client services, and play a key role in shaping our growth story.
Your Role
As an Operations Associate at Remium, you will be at the heart of our day-to-day payment and client operations. You’ll work closely with the CEO in the early stages to build a deep understanding of our operational model, then take increasing ownership of daily processes as the team scales.
You will monitor and process payments, resolve operational issues and act as a key point of contact for our clients and partners, ensuring they experience a seamless and reliable service at every step.
This is an opportunity to join Remium at a pivotal stage where your work will have an immediate impact on client experience, operational excellence, and our ability to scale. This role is designed to evolve into an Operations Manager as Remium grows, offering a clear pathway for career progression.
Your Challenges & Opportunities
* Ensure smooth payment flows: Monitor and process inbound and outbound payments, resolving issues quickly and accurately.
* Support our clients and partners: Act as an operational point of contact, providing timely updates and solutions to payment-related queries.
* Drive efficient client onboarding: Handle the operational elements of onboarding, ensuring all accounts, payment channels, and permissions are set up accurately.
* Operations platform support: Monitor and assist in enhancing internal tools and dashboards that underpin company operations.
* Investigate and resolve payment issues: Handle failed or delayed payments, liaising with internal teams and banking partners to resolve issues.
* Collaborate cross-functionally: Work with Compliance, Sales and IT to resolve incidents, improve operational processes and client experience.
* Drive operational improvements: Maintain and improve SOPs and daily operational checklists to increase efficiency and resilience.
* Maintain service excellence: Track SLAs, log operational incidents, and contribute to a culture of continuous improvement.
Our Expectations
* 1-2+ years of experience in payment operations, client operations, or a similar operational role within a fintech, EMI or payments business.
* Working knowledge of UK and other international payment schemes.
* Strong problem-solving skills with an ability to work under time pressure and manage multiple priorities.
* Excellent communication skills with the confidence to interact directly with clients and partners.
* Organised and detail-oriented with a focus on operational accuracy and risk awareness.
* Comfortable in a fast-paced scale-up environment with evolving processes and responsibilities.
* Experience using CRM or case management systems (e.g. Salesforce) is a plus.
Why Remium?
At Remium, we’re not just building a payments company, we’re building a trusted network for global businesses and private clients. Every process you support helps a business or individual operate more effectively across borders.
We believe in empowering our people, celebrating individual contributions, and creating an environment where ambition and collaboration go hand-in-hand. If you want to join a team where your work makes a visible impact, you’re in the right place.
Here’s what we stand for:
✅ We Are Client-Centric: Every solution starts with understanding our clients’ needs.
🤝 We Are Collaborative: We achieve more when sales, product, and operations work as one.
💡 We Are Solution-Focused: Complex problems are opportunities to innovate.
💙 We Are Supportive: We empower each other to deliver our best.
🏆 We Celebrate Impact: Every role matters, every client counts.
What We offer
* Competitive base salary
* Hybrid working model (4 days in our London office).
* A clear pathway to grow into an Operations Manager role as the team scales.
* 25 days annual leave + bank holidays.