Overview
Post: Healthcare Assistant Morecambe Urgent Treatment Centre
Operates: The service operates 7 days a week, 365 days a year
Hours: An average of 23 hours over a 4-week rolling rota
* Wk 1 n/a
* Wk 2 Thursday 08:00 20:00 (11.5 hours)
* Wk 3 Monday 08:00 20:00 (11.5 hours)
* Wk 4 n/a
Pay: £12.80 per hour. We provide enhancements for Saturdays / Sundays and Bank Holidays.
Reports to: Clinical Manager
Accountable to: Head of Nursing and Clinical Workforce
Base: Morecambe Health Centre, Hanover Street, LA4 5LY
Closing date: Tuesday 30th September 2025
Job Summary
The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients and personal care to patients. The post holder will also contribute to administrative, reception/floorwalker and housekeeping duties within the service location.
Responsibilities and Duties
* Post holder will ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patient’s condition to the trained staff.
* Maintain good standards of communication both in written and oral form.
* Make entries on patient records to record clinical interventions.
* Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS.
* Communicate with patients and carers in a polite and pleasant manner.
* Receive and deliver patient related information to and from other departments via the telephone/emails.
* Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion.
* May be required to encourage patients to comply with programmes of care.
* Initiate emergency action when required.
* Obtain and dispatch specimens on request.
* Undertake routine administration and reception.
* Assist patients using our self-assessment device (Floorwalker role).
* Assist in the ordering and supplying of materials and equipment e.g. stores after authorisation by the reception team leader.
* Inform the Lead Clinician on shift of any untoward incidents.
* Take responsibility for the cleaning and stocking of clinical areas.
* Dispose of clinical waste in a safe manner for each clinical room.
* Contribute to infection control measures by adhering to infection control policies/procedures.
Our Key Expectations
Self-awareness, Adaptability, Openness, Positivity with a real sense of being able to strive for the impossible, Generosity of spirit, Ability to have fun.
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
* Fun: People rarely succeed unless they are having fun. Happiness is healthy!
* Awesome: We arent here to be average, were here to be awesome!
* Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
* Brave: We challenge the norm. We have the courage to get the difficult jobs done
* Oompf: We have natural oompf! Its infectious!
* Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Benefits and Development
* We offer NHS Pension
* Cycle to Work Scheme
* Career Development Opportunities
* Attendance Bonus
* Staff Benefit Scheme
* Free Tea & Coffee
* Eye Care Contributions
* Education and In Service Training
* Be fully conversant in all the clinical computer systems used within Morecambe Urgent Treatment Centre
* Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with compliance and mandatory training.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder. Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
Compliance and Conditions
* Confidentiality: In the course of duties, you may have access to confidential information. Do not divulge to unauthorised persons. Confidentiality must be preserved at all times. FCMS has a Whistleblowers Policy for staff wishing to express concerns.
* Data Protection Act, 1998
* Health and Safety At Work Act, 1974
* Clinical & Corporate Governance / Quality Assurance
* Outside Employment/Outside Interests: ensure no conflict with NHS duties; obtain manager approval as required.
* Working Time Directive: comply with regulations.
* Harassment and Bullying: no tolerance.
* Equal Opportunities
* Fire Training: annual attendance
* No Smoking Policy
* Disability Confident Employer
* Disclosure/Criminal Record (DBS): enhanced disclosure; onboarding may include DBS checks, health check and references.
Person Specification – Essential Experience
* Health care work experience
* Experience of dealing with the general public
* Experience of wound care
* Experience of working in a GP practice setting / urgent care environment
* Experience of venepuncture
* Experience of applying plaster of paris
Desirable Experience
* Experience of recording ECGs
Personal Qualities – Essential
* Enthusiastic and committed about the role
* Flexible
* Willing to work unsocial hours across 7 days 07:45-20:00/365 days per year
* Willing to participate in ongoing training
* Approachable, enthusiastic and positive
* Team Player
* Always aims for excellence
* Ability to prioritise work and work calmly
* Ability to diffuse difficult situations and deal with difficult members of the public
Qualifications – Essential
* Good standard of general education
* NVQ Level 3 or equivalent in Health Care or working towards
Knowledge & Skills – Essential
* Ability to work as a team member
* Organisation and prioritising skills
* Good communication skills both written and oral
* Good Interpersonal skills
* Basic IT skills
Desirable Knowledge
* Knowledge of Adastra/EMIS computer systems
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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