About the Role
The Knares Medical Practice has an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 15-20 hours per week on variable days.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main Responsibilities
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member.
* Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Registering new patients.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
About Us
We are a friendly and well-established GP practice based in West Basildon, serving a patient population of around 8,000. The practice is run by two dedicated GP Partners and supported by a strong, multidisciplinary team.
Our clinical team includes GPs, Practice Nurses, Healthcare Assistants, a Phlebotomist, a Pharmacist, GP assistant and Care Coordinators, all working together to provide high-quality care for our patients. We pride ourselves on a collaborative approach, ensuring patients have access to the right care, from the right professional, at the right time.
Behind the scenes, we are supported by a robust and efficient administration and reception team, who play a key role in keeping the practice running smoothly and ensuring an excellent patient experience.
As a practice, we value teamwork, patient‑centred care, and continuous improvement. We offer a supportive environment for both staff and patients and are proud of the strong relationships we have built within our community.
We offer free parking.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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