Rare and exciting opportunity to join our client based in Stroud who believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential! Our client is a leading sustainable premium well-known brand, and they are expanding their team and seeking versatile individuals who are keen to excel and be a part of the success story.Career progression with support and full training provided. Responsibilities: - Handle incoming emails, webchats and calls, providing accurate information and resolving queries efficiently - Assist in dispatching customer orders using couriers and ecommerce platforms - Manage online chat function and handle customer inquiries via email and telephone - Learn and maintain in-depth knowledge of the product offering - Advise customers on product options - Provide excellent customer service and ensure high levels of satisfaction - Assist in other areas of the business during off-peak periods Candidate Attributes: - Strong communication and interpersonal skills - Basic computer skills for order processing - Ability to multitask, prioritize, and manage time effectively Hours Monday Friday - 37.5 Salary - £24k - £25k Increased annual leave with length of service Learning and development opportunities Company social events Nest Pension contributions Free on-site parking Employee product discount Career progression with support and training