Dispensing Optician Jobs Wrexham Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role Full-Time | £31,595.20+ | Monday to Friday + 1 in 6 Saturdays (Paid OT) Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position. This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting. Technical Support and Returns Manager - Role Overview Office-based role in the Customer Service department at the Wrexham site Lead and mentor a team of Technical Support Specialists Manage escalated product queries from Eye Care Professionals (ECPs) across the UK Oversee the full returns process - ensuring efficiency and compliance with company standards Troubleshoot visual issues and dispensing concerns with ECPs Liaise with production to manage returns-related inventory and lens assessments Analyse return trends and implement strategies to reduce return rates Contribute to product knowledge development and team training Full-time, Monday to Friday (8:45am-5:15pm), plus 1 in 6 Saturdays (paid as overtime) Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation Technical Sup...