Job Description Joining Culina Group as Head of ER & HR Continuous Improvement, you will be responsible for developing and leading the ER agenda across the Ambient division to foster a positive, productive, engaging and compliant working environment for colleagues. This role provides leadership on complex ER matters, ensures consistent application of policies and practices, and supports the business in maintaining strong employer-colleague relationships aligned with company values and objectives. The role is also accountable for sponsoring a programme of continuous improvement across all aspects of operational HR matters, for the whole Division, as part of the strategic drive for greater line manager accountability. Key Duties Act as a trusted advisor to Ambient HR teams on ER matters, providing guidance on policy, best practice and legal compliance, ensuring consistency of approach and timeliness of resolution across the Ambient Division Ensure all casework documentation is of high quality to minimise risk, is compliant with Company policies and is in line with the consistent format agreed for the Ambient division Maintain documentation templates that are up to date, fit for purpose and compliant with Company policies and with the support of the Ambient HR teams, ensure they are used consistently by all managers Manage the processing of all ACAS conciliation claims and ET claims for the division, drawing on support from the Ambient HR teams and Group legal advisers as needed, to submit responses, prepare bundles and lead any negotiations for settlement through relevant business stakeholders, to achieve the lowest cost Partner with Group legal advisers to understand ways to mitigate risk for the business and proactively develop and deliver updates / learning material to share knowledge and best practice across the division Direct an on-going programme of KPI metrics and casework trend analysis, along with root cause analysis, and ensure regular reporting to the Ambient HR teams Develop and drive initiatives to build a positive ER culture across the division, in line with the HR Strategy for the Ambient division, including promotion of benefits, wellbeing and engagement initiatives Partner with Group legal advisers to understand ways to mitigate risk for the business and proactively develop and deliver updates / learning material to share knowledge and best practice regarding industry trends and legislation changes, across the division Liaise with the Head of L&D to develop the training agenda for managers and HR teams on ER topics, to address knowledge and capability gaps as well as issues with inconsistency of approach Work collaboratively with other Heads of ER across the Group to share best practice and work towards greater consistency of approach, documentation and policy application across the Group Take the lead on developing a culture of continuous improvement within the Ambient HR teams, across all relevant activities and processes, sponsoring greater consistency and developing an effective method for capturing and recognising successes and any associated benefits in efficiency / cost reduction Support and advise on change management initiatives within the Ambient division, ensuring the approach followed is legally compliant, fair and in the best interests of both the individuals and the business