Location: London / Hybrid
Opportunity
We’re partnering exclusively with a leading hospitality brand to appoint a Senior Employee Relations Manager to take ownership of all UK ER activity across a fast‑paced, multi‑site business. This is a genuinely specialist ER role, ideal for someone who lives and breathes employee relations rather than a broad HR generalist. You’ll be the go‑to expert for complex and high‑risk cases, shaping policy, driving consistency, and empowering managers to confidently handle day‑to‑day people matters.
Key Responsibilities
* Lead and manage complex, high‑risk employee relations cases end‑to‑end
* Act as the senior escalation point for ER matters across the UK business
* Oversee and support an ER Case Manager
* Step in directly on highly sensitive, complex, or escalated cases and own and continuously improve ER policies and procedures across the business
* Lead preparations and implementation work around the Employment Rights Act (ERA) 2026
* Partner closely with the Head of People on ER strategy, legal risk, and best practice
* Use ER data and trends to identify risks, training needs, and process improvements
What We’re Looking For
Proven experience in a dedicated Employee Relations role at Manager or Senior Manager level, with a strong background handling high‑volume and complex ER cases and solid knowledge of UK employment law and upcoming legislative changes, particularly ERA 2026. Candidates should come from fast‑paced, multi‑site environments within Hospitality, Leisure, or Retail, with strong policy development and implementation experience (a key focus for this role), and be comfortable coaching senior stakeholders and pushing back where needed.
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