About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much‑loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle.
Responsibilities
* As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
* Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage effective stock processes through the Epos operation.
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Abergavenny shop and contribute to the work we do across Sue Ryder!
Qualifications
* Commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise.
* Proven team leadership skills and ability to lead a large team of volunteers.
* Enjoy engaging with people, having a positive can‑do attitude and a good understanding of financial and IT administration.
* Customer Service Experience.
* People management experience (reviews/1:1/volunteer recruitment/team meetings).
* KPI and target experience.
* Strong IT skills (Admin/emails/instant messaging/video calls).
* Organisational Skills.
* Lone working experience.
Desirable Criteria
* High street retail or charity retail managerial experience.
* Health and Safety Knowledge.
* Minimal Microsoft Office packages or equivalent.
* High street retail/leisure/hospitality background.
* Merchandising/Stock rotation.
Benefits
Sue Ryder Abergavenny shop offers competitive benefits:
* £13.00 per hour + rewards & benefits.
* 37.5 hours per week over 7 days.
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme (£250 payment).
* Enhanced maternity, paternity and adoption pay.
* And lots more. Please visit our careers website for the full list.
Location & Hours
Sue Ryder Charity shop, 18 Nevill St, Abergavenny NP7 5AA.
Hours: 8:45 am to 5:15 pm (average 37.5 hours per week over 7 days), with weekends and holidays off.
The earliest start is 8:45 am. We have Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Closing Information
Closing date: 17th January. Interview date: 4th February.
Equal Employment Opportunity
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
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