Part-Time Operations Coordinator
Hours: Monday to Friday, 11:00am–5:00pm (with flexibility required to provide cover as needed)
Location: Leek, Staffordshire
Salary: Competitive (negotiable depending on experience)
Our client, is the leading supplier of luxury gazebos, pavilions and garden buildings, handcrafted in the UK from the finest sustainable materials. They are seeking a hardworking and enthusiastic Operations Coordinator to join their team at their head office in Leek.
The Operations Coordinator plays a key role in supporting the efficient day-to-day running of the operations function. The role requires a proactive team player with a positive, professional attitude who can thrive in a fast-paced office environment.
The Operations Coordinator will demonstrate strong organisational and communication skills, with the ability to listen effectively, follow up on tasks, and ensure all operational activities are completed accurately and on time. A high level of attention to detail and the ability to work efficiently under pressure are essential.
Delivering excellent customer service is central to this role. The successful candidate will possess outstanding verbal and written communication skills, with good geographical knowledge considered an advantage.
Responsibilities:
* Answer and direct incoming telephone calls.
* Liaise with customers regarding installation services, including: Booking installation dates on the database with support from management / Confirming installation details with customers / Maintaining the relationship with the customer throughout the pre-installation period.
* Tracking and scheduling revisit appointments.
* Verify installation load lists against invoices to ensure accuracy.
* Prepare and type installation details onto job sheets.
* Prepare and distribute copies of installation boards to the installation team.
* Maintain and update the office installation board.
* Collate returned customer paperwork.
* Prepare installation packs for field teams.
* Carry out pre-installation checks.
* Prepare weekly production reports.
* Provide quotations for relocations and schedule approved relocation work.
* File all customer orders once installation dates have been confirmed.
Skills Required:
* Strong IT - Word, Outlook and Excel and experience in using CRM systems.
* Good verbal and written communication.
* Multi-tasker with an attention to detail.
If you’re interested in this Operations Coordinator role, apply now to be immediately considered.