Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We are recruiting currently for a customer service administrator, it will be your job to ensure that all orders are progressed in a pro-active and efficient manner through to the completion of the order.
Full technical training will be given, though you'll need to come already set with some fantastic customer service skills and an eye for detail!!
What you'll be doing:
* Responsible for the placement of orders on supplier portals or via manual order forms.
* Management & tracking of orders through to completion.
* Providing excellent oral and written communications to customers and suppliers.
* Working with stakeholders to identify potential issues in order to manage these proactively.
* Ensuring all relevant fields on internal systems are updated in real time.
* Reporting any delivery issues to the escalations team for early resolution.
* Liaise with other key departments to ensure good working relationships are maintained, and communications internally are clear.
* Dealing with any potential customer escalations and highlighting any issues to the escalations team/line manager.
* Managing supplier correspondence to ensure timely updates to customers.
* Liaise with suppliers to ensure that order progression remains on track.
* Ensuring all billing charges are accurately approved and billed accordingly.
Skills & Experience:
* Accuracy and attention to detail
* Ability to multi task and problem solve
* Customer engagement skills
* IT skills/knowledge
* A desire to succeed and develop
* Ability to follow strict and fast changing processes / deadlines
* Flexible approach to work
* Excellent team player
* Self-motivated and enthusiastic
What's in it for you?
* Investment in your future career with a variety of learning and development opportunities.
* No dress code - embrace the freedom to bring your whole self to work.
* 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
* A pension plan for your future.
* Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.