Job Summary What is the opportunity? You will provide administrative support to client coverage teams in regards to core services required, including but not limited to executing Onboarding new clients, structure changes for existing clients, static data changes to client information and other client related tasks. Key Accountabilities Drive an unrivalled client experience and support Relationship Managers in delivering new and sustainable revenues for WMI in line with the Sales & Relationship Management (S&RM) Sales Methodology. Identify and review all Know Your Client (KYC) documentation, RBC forms and IRS documentation for new clients to ensure it meets RBC requirements and liaise with Relationship and/or Investment Managers, or the client to obtain additional documentation. Manage structure changes for all types of clients/entities; companies, trusts, charities. Collate and review all documentation and KYC/Client Due Diligence (CDD) prior to submission to the Client onboarding team or Change of control, ownership and benefits Administration team. Perform open-source searches and use identification and verification tool to verify clients ID. Update and input the new information into main Customer relationship management system in a timely and accurate manner, conduct telephone security call backs with clients and submit RBC forms for signing via digital signing tool. What do you need to succeed? Must-Have Previous experience with client service exposure and coverage KYC/CDD knowledge and understanding of company & trust structures Ability to handle confidential information with care and sensitivity Nice to have Financial Services industry knowledge Competency using Microsoft Word, Excel, and Outlook Strong multi-tasking skills and ability to prioritise tasks in line with business needs What's in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through coaching and managing opportunities Opportunities to work with the best in the field Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible working and hybrid options fully supported LI-SS2 Job Skills Customer Service Management, Interpersonal Relationship Management, Office Tools, Product Knowledge, Product Services, Sales, Sales Activities, Sales Support, Sales Systems, Teamwork Additional Job Details Address: GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIER City: Saint Helier Country: Jersey Work hours/week: 36.25 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2024-03-25 Application Deadline: 2024-04-26 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.