Customer Service Advisor Location: Reading, RG2 0NH Employment Type: Full-time, Office-based Working Hours: Monday – Friday, 8:00 AM – 4:30 PM Salary: £27,000 - £30,000 per annum + bonuses Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business. About the Company A well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage asset management across London and Southern England. With a strong reputation for quality, efficiency, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team. The company prides itself on a professional yet friendly working environment, where everyone is valued, supported, and maintains a sense of humour! The culture values straightforward communication, mutual respect, and a focus on getting things done. The Role This is primarily a phone-based customer service role. As a Customer Service Advisor, you will spend the majority of your day speaking with customers, serving as their main point of contact and building positive relationships through excellent telephone communication. You will handle approximately 30-60 inbound calls daily, responding to letting inquiries, taking payments, and providing helpful guidance. You'll also make outbound calls to follow up on inquiries, chase overdue p...